Telephone systmes - Mitel vs Avaya

My small company (40 employees) is looking at installing either a Mitel 3300 ICP IP Telephone System with Call Center software, a Mitel SX-200 ICP Telephone System with Call Center Software or an Avaya IP 406 System.

1. Has anyone had any experience with any of the above and if so what was your experience?
2. Any pitfalls that we should be aware of?
3. What is your overall satification with one or all three of the above?

Who is Participating?
I have dealt with Avaya's.  They are good enough I guess.  I have also worked with a few other brands to, they all have some features the others don't.  It seemed to me that Avaya was always hungry for cash and locked everything out that was good.  Also, it seemed to have a steeper learning curve.  

To tell you the truth, I would base it first on expansion abilities (can you, and for how much), second the support you get, and third the features meeting the users needs.

Looking at expansion is very important, don't under estimate this, you can end up looking pretty stupid some day.

Also...almost forgot, I don't know what lines you have but that is something to consider also, pots lines versus T1 lines.
Rob WilliamsCommented:
For the record.......
I have only worked with the Avaya 406's, and I really was not directly involved. However, we found Avaya support in our area very poor and as a result had to do much of the configuring ourselves. I must say It was quite straight forward, at least the changes and additions we had to make. The system seems to work well. The 2 clients I have are using the systems within the office, and with about 6-10 remote users, each in separate cities, connected by VPN with only DSL connections. The biggest problems to date have been not the performance of the DSL connections, but rather minor disconnects forcing lengthy reboots of the remote phones.
I would have to agree with Intense_Angel to look ahead at what possible expansion requirements you may have.
We use two Mitel 3300's here, with around 200 users on IP and around 100 on legacy copper (these are ran through a legacy Mitel box but I'm not sure what model it is.) Though I'm not the phone engineer I have dabbled with setting users IP phones up for them, which was all very simple to do from a browser.

The only issues we've had with it has been with Java version, it requires a certain version (doesn't everything! LOL!) and doesn't appear to work with newer Java version. Other than that we've had no issues whatsoever. We also had an issue with phones not working across subnets, but that was due to an error in the DHCP setup. We also had the infamous McAfee DAT file problem, which decided to wipe half the files from the Enterprise manager server, but that was quickly resolved.

The downside is cost, IP phones are really expensive and the end user always wants a flashy phone with caller display, etc which tends to push the cost up even more.  
Try using Asterisk Open Source PBX with Call Center capablities. The IP Phones from Polycom come from 150 $ to 300 $. Might as well give it a thought.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.