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Services.msc not acting correctly // unable to log into MSN Messenger

two problems, and i think they are related.

first, when i do start->run->services.msc, it launches a folder with the address:

z drive is where domain user folders are kept (it is a shared folder on the server, and each user has his/her own folder on it)

to actually access services, i have to do it through control panel.

second, when i try to log into MSN Messenger, i get the error:
"signing in to MSN Messenger failed because the service is temporarily unavailable.  please try again later.  80090006"

i have tried sfc /scannow
i have done a thorough scan for viruses and spyware
the only message in event viewer which seems to be related:
"The description for Event ID ( 4 ) in Source ( (MSN/Windows) Messenger Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 倀礀䀀礆."

msn messenger will work if i download it and install it... but if i log off or reboot, the problem listed above occurs again

any ideas on what is going on and how to fix it?
zephyr_hex (Megan)
zephyr_hex (Megan)
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1 Solution
by default the command prompt (and running things from start - run) starts in the home directory usually c:\documents and settings\username but in your case your profile defines that you are homed to z:

you should issue start - run c:\WINDOWS\system32\services.msc

maybe you have permissions issues on the home directory restricting MSN messanger from working properly
zephyr_hex (Megan)DeveloperAuthor Commented:
no permissions were changed.  the account has been setup for well over a year.  just suddenly one day had issues with msn messenger.

other computers on the domain run services.msc from run without issue.
i did try c:\services.msc and it launched correctly.

but something just doesnt seem right...
i would prefer to not have to do a repair install or anything that drastic, but this problem has been a nag for a good month now.

any other ideas?
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zephyr_hex (Megan)DeveloperAuthor Commented:
it seems like most of that is referring to windows messenger.  the link you provided led me to this http://www.pctechnicians.ca/help/w2ktips.html#44  and i will look into that registry value
zephyr_hex (Megan)DeveloperAuthor Commented:
i ended up installing Trillian and uninstalling windows messenger

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