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Files & Folders Disappear overnight from our 2003 Server

Posted on 2006-04-12
Medium Priority
Last Modified: 2012-05-05

hope someone can shed some light on this long running problem I have been having:

We are running Windows Server 2003 Appliance, Standard Edition - on a PV775 with an attached PV220S raid array (Raid 5).

Sometimes when I log on in the morning my Veritas Backup Exec 9.1 Rev 4691 backup has failed with this type of error:

Backup - C: Directory Documents and Settings\NetworkService\ was not found, or could not be accessed.
None of the files or subdirectories contained within will be backed up.

Backup - P: PicturesDirectory LexisNexis\Gas2\ was not found, or could not be accessed.
None of the files or subdirectories contained within will be backed up.

Backup - Z: ZdataDirectory alljobz\CLS_Headline\GRP_Paperbacks\JOB_Cold-Case\DIV_Text\ was not found, or could not be accessed.
None of the files or subdirectories contained within will be backed up.
Directory alljobz\CLS_Tottel\GRP_Budget-Night\JOB_Tax-Tables\DIV_25-grossed\ was not found, or could not be accessed.
None of the files or subdirectories contained within will be backed up.

Backup - Shadow?Copy?Components Shadow?Copy?Components A failure occurred reading an object.

And when I check these files or folders, they have disappeared completely.

If I reboot the server, it runs through chkdisk and the files are replaced.

Now, often everything is fine, other times I just have a single file going missing, or, like the above error, it is many on several different drives.

I am also suffering from continual sense key errors on two disks:

PERC 4/DC Controller 0, Array Disk 0:3 Sense key = 4, Sense Code = 40, Sense Qualifier = 8C. If this disk...... blah
PERC 4/DC Controller 0, Array Disk 0:4 Sense key = 4, Sense Code = 40, Sense Qualifier =8C. If this disk...... blah

These two disks have been swapped out several times, and yesterday I had the PV220S backplane swapped out but the errors are still occurring. I originally thought that this could be causing the files to disappear but, the fact that they also vanish on the C drive which is on the PV775 and on a different PERC would make me think it was not the cause of my problems. And anyway, it is Raid 5.

So, if anyone can shed some light, or give me a few ideas as to how to progress this, I would be most appreciative.
Question by:Letterpart
  • 2
LVL 104

Accepted Solution

Sembee earned 2000 total points
ID: 16435375
Are you asking it to do a chkdsk or does it do one on its own?
If it is doing one on its own, then my guess is the machine has a serious problem. Standard checks with Dell's RAID cards - make sure that you are using the latest firmware and the latest drivers. In fact go over every piece of hardware in the machine and ensure that it is the latest firmware and drivers. Don't forget to check the BIOS of the system as well.

If it continues to cause problems, then the data will have to be removed and the machine wiped. If the problems continue then you will need to speak to Dell as the machine is not working correctly. If the system has been wiped and reinstalled and the problems continue then it is hardware related and Dell must take responsibility.


Author Comment

ID: 16435438

thanks for your reply.

The chkdisk is automatic when I restart the machine, so I guess that means a serious problem <gulp>

I will start a program of updates and see where this takes me.

Unfortunately, this is our main storage device and we don't have a backup. So if it is down, nobody can work. I have been suggesting that we get a duplicate system to act as a backup for a while now. Maybe this will spur the management on a bit.

LVL 104

Expert Comment

ID: 16435501
The easy way to spur on management it to slightly extend the downtime. Even if you get it fixed in ten minutes, leave it off for thirty. Unless you have a very clued up management team they will not know the difference. Then tell them that it is getting worse every day.

You need to get a backup - even if it is an external caddy with a large hard disk in it.


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