Getting stop error when i run backup exec on system

Hi Hopefully someone can help
Im getting a stop error message on my 2003 server when im running the backup at night.....Its a system error and IM using Backup exec v10 with a HP Ultrium scsi-1 LTO tape backup unit

12/04/2006      09:07:38      System Error      Error      (102)      1003      N/A      BACKUP01      Error code 1000008e, parameter1 c000001d, parameter2 8a39c109, parameter3 b9760cf0, parameter4 00000000.

any suggestions would be great

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Hi Terree,

anything more specific in your event viewer that you can paste?

Do you happen to run Symantec Antivirus Corporate Edition v10 on your server.
TerreeAuthor Commented:
Yes we are ruuning symantec v10
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It has rather a nasty bug whereby it causes Windows 2003 servers to BSOD when backing up the system state.  I believe the problem is the symevent.dll.  You should contact Symantec support and get a copy of the update for 10.01 or try upgrading to 10.02 which has fixed some of the stupid 10.01 bugs (as well as introduce a few others...).  We are still running v9 on a lot of server because of this.

If Symantec are of no help, post your e-mail address and I'll try and send you a copy of the update.
TerreeAuthor Commented:
Ill give this a shot it sounds promising ..and ill let you know how i get on

Thanks terry.
If you want to verify without installing new software, simply exclude the shadow copy components from your backup for one night, or backup thgem using ntbackup to a file and backing up the file, rather than the BE agent.  I can pretty much guarantee your server won;t BSOD.
TerreeAuthor Commented:
ok will do
and ill let you know tomorrow

TerreeAuthor Commented:
I have to order a new scsi card for the tape unit.....but i would be grateful if you could send me the patch for symantec

my email address is

thank you Terry.

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TerreeAuthor Commented:
Got that cheers ill give that a try

TerreeAuthor Commented:
Thanks hstiles ...
I applied the patch and so far so good .....

so thank you very much.
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Windows Server 2003

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