Terminal Services - local printer generated but not printing

Posted on 2006-04-12
Last Modified: 2010-04-13
We have a Windows 2000 server with service pack 4 running terminal services.  One remote location is unable to print locally for some reason.  All print drivers are installed on both the station and the server.  The printer autogenerates and shows up just fine but when you send a print job it just goes into oblivion.  Event viewer doesn't show a problem.  Other remote locations are printing just fine.  The remote stations are Win XP Pro. Any help would be appreciated.  
Question by:tcforce
    LVL 5

    Expert Comment

    Does the print job even show up in the queue? Can you bypass the server install the printer on the XP machine directly by addiing the appropriate TCP/IP port? (I suggest this for troubleshooting not the fix).

    Author Comment

    The job shows in the queue and passes through just as though in printed.  The printer is installed on the XP machine and prints fine when not in Terminal Services.  Funny thing is it's all the PC's in the one location that are having this problem.  I am wondering if it might be a router issue or something.
    LVL 5

    Accepted Solution

    You may be on to something. If you're at the server console can you print a test page to the remote site? You said event viewer shows no problem, have you checked both server and client event viewers?

    Has the printing ever worked via TS for this site? What drivers are you using (i,e. PCL5e, PCL 6, PS, etc)

    Author Comment

    Thanks for responding to the question.  I was unable to print to it from the server either.  Turned out to be a driver issue.  Even though the drivers had the same name, etc.  The versions were different.  By loading the same version on both we resolved the issue.  One printer we had to default to a real generic driver like "HP Laserjet" as the station was a Windows Me machine and the drivers just refused to agree.

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