I am very perplexed! I have over 200 mail boxes on and Exchange 2003 server. Exchange is on its own box. I have one user that is missing the OWA, and IMAP4 protocols from the Exchange Features tab. All other users have the OWA and IMAP4 protocols listed on the Exchange Features tab. Very strange. I'm wondering if there is a way to make them show up or add them as features to this account. I'd rather not have to delete the account and recreate it. The account in question isn't new and used to display the protocols. I fear something is amiss in AD. Any ideas?