New Messages not automatically appearing in Inbox - Need to hit F9 before they appear

I have a user running Lotus Notes Client R5.0.11 and he has a problem with new messages NOT automatically appearing in his Inbox.  He constantly has to hit the F9 key (refresh) before new incoming messages will show up in his Inbox.  He is the only user in the building that has this problem.

What is weird is that his client does display "you have new mail" in the status bar at the bottom of the screen when a new message comes in but unless you refresh, it doesn't appear.

Also, it doesn't appear to be his client as this same behaviour occurs when I test with his mailbox on other machines running LN R5.

Any ideas??
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Sjef BosmanGroupware ConsultantCommented:
Is he looking in the Inbox or in a different view, like All documents? The behaviour is correct for a view but not for the Inbox.

You could try to compact the database and replace the template with the standard mail template.
UAWGMCHRAuthor Commented:
I will try compacting the database and switching the template.
UAWGMCHRAuthor Commented:

I compacted the database - no effect.  The size is only about 42 MB and it is over 90% used.

Not sure how to replace the template.  Please provide further guidance if possible.

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Sjef BosmanGroupware ConsultantCommented:
First attempt:
    File/Database/Refresh Database, select a server and press OK
All design elements will be compared with the design element in the template database. Only older ones are replaced. It might just be an internal error in the database.

Second attempt, if the first one doesn't help:
    File/Database/Replace Database, select a server, then select the right mail template (e.g. Mail R6) and press OK
All design elements will be replaced, whether new or old. Only private elements will not be replaced.

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For what it's worth.. :)

Everytime I had a user with this problem, it turned out the location document was pointing to a local copy, or the user had a local copy of the database open rather than the server copy.

UAWGMCHRAuthor Commented:
How do I determine where the location document is pointing.  I know for a fact that he is looking at the server copy as opposed to a local copy because when I accesses his mailbox from my machine, it was on the the server.  There is no local copy of his mail database on my machine.
Sometimes this happens to my mail db as well, it is a fairly large db with tons of docs.  What I do is to re-index my view.  CTR + F9.  Then all is good.  It's just after a while the indexes become corrupt and need to be deleted and rebuilt.

In addition to the re-index, the location document should be pointing to the server mail database.  You can open and check it to be sure.  If, however, the network connection is lost, down, or, in the case of a laptop user, Notes will automatically switch to the local copy, and if you shut down and reopen, it will start with that copy, since Notes saves your last settings.
Sjef BosmanGroupware ConsultantCommented:
IMHO a local copy should not respond differently from the server copy.
True, except for unless you're replicating and automatically refreshing the inbox, you don't see your new emails unless you hit F9.  If you're not replicating, then you're not collecting your emails from the server.

Being in Florida, we have a lot of power outages, so can't tell you how many times people get switched to their local copy without realizing it.  :)
Both R5 and R6 mail template inbox folders are set to "refresh display" and not show the refresh arrow.. ha. I get the arrow on my pop email database all the time.  So I don't have an explanation at all...
UAWGMCHRAuthor Commented:
Thanks All,

Decided to split the points although the problem still exists.  I appreciate your comments and suggestions but I've decided to PUNT the problem to the EDS Helpdesk.  Although the user works in my facility, his LN account is owned by GM and supported by EDS.  I've instructed him to contact the EDS Helpdesk for further assistance.  
Sjef BosmanGroupware ConsultantCommented:
Good idea!

Will you let us know what the real issue was, and the solution? If you're ever told of course?
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