Why when I delete one item from my inbox do multiple items get deleted?

Posted on 2006-04-12
Last Modified: 2010-04-08
I have two users in my network that when they highlight one or two items to be deleted, others get deleted as well?
Question by:MariaJoyal
    LVL 97

    Expert Comment

    Greetings, MariaJoyal !

    If the emails are hooked together in a thread, when you delete one email in thread, the whole thread gets deleted.  Disable the thread view.  Go to View > Arrange By Conversation

    Best wishes!

    Author Comment

    Good point.  I'll see if the complaint continues!
    LVL 13

    Accepted Solution

    Those users are probably double clicking.  Tell them that they only need to single click buttons and menues.

    LVL 13

    Expert Comment

    Hi MariaJoyal,

    Thanks for accepting my answer.  I have had that happen to me quite a few times and it took me standing over them for a while to figure out what they were doing.  Thanks again.


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