jamessa
asked on
Printing with RDP and VPN
I have someone that is connected to my server VPN and is trying to print via RDP to her printer. The printer is a HP4250 and its connected thru a parallel cable and is assigned as a lpt port on both computers. Also the drivers on both computers are the same as well and both of them have printer resources available checked off. Yet when you try to print, terminal services says that the printer is not available. Can anyone help me out with this?
The server is a windows 2000 server edition and the computer is a windows xp machine.
The server is a windows 2000 server edition and the computer is a windows xp machine.
fm250
let her make sure she checked the printers when she connect in the local resources tab. also reinstalling the driver for the printer in the server might help.
ASKER
She did check printers. The printer driver was reinstalled. She connects to other networks with the printer and it shows up for her then.
did you reinstall the driver in the server?
Do you have both Win2000 and XP drivers on the server
ASKER
No, just XP
ASKER
Which driver should i put on the 2000 server? 2000 or Xp?
Check in the System Log of the Server's event viewer. If the drivers are not being found (i.e. not correct) there should be an error reported with Terminal Services as the source.
ASKER
The funny thing is I don't see anything about it in the event viewer.
Odd, usually any connected RDP printer that is not recognized, due to lack of drivers, shows up as an error. By the way to the best of my knowledge it is the 2000 drivers you want to install on the server.
This is an HP4250 we are talking about, right? There is also an HP4250 print server.
How did you install the drivers. Best method is not to use an exe file but rather open the printers window, on the menu bar choose file | Server options | Drivers | add | and point to the .inf file
Which driver did you install, if PCL 6 try the PCL 5 or even the HP universal driver. All available from their web site.
This is an HP4250 we are talking about, right? There is also an HP4250 print server.
How did you install the drivers. Best method is not to use an exe file but rather open the printers window, on the menu bar choose file | Server options | Drivers | add | and point to the .inf file
Which driver did you install, if PCL 6 try the PCL 5 or even the HP universal driver. All available from their web site.
Both drivers should be there. During installation it normally as "what other drivers are needed..." or something like this. Make sure the checkboxes for 2000,2003 and XP are checked
Danny, you really only need "other drivers" if they are to be installed on new machines from the server, don't you?
If the drivers for the printer are different than on the "server" (system cabled to printer) she will have exactly this trouble. XP use unidrivers that dont always work right on HPs. Need to go to Pserver, see version of driver it installed, remove all from her XP system, and "GET" the driver from the Pserver machine.
ASKER
This is a hp4250 laser printer. I installed the drivers the way robwill stated. I installed pcl5 driver for XP on the server.
ASKER
Could it be a firewall issue?
>>"Could it be a firewall issue?"
Shouldn't be. You could disable on the XP machine but the TS traffic should be allowed access to the local resources.
Have you tried any other printers? That might narrow it down to a driver or connection issue.
Shouldn't be. You could disable on the XP machine but the TS traffic should be allowed access to the local resources.
Have you tried any other printers? That might narrow it down to a driver or connection issue.
ASKER
No I have not, but she connects to other peoples networks the same way with no issues.
Very bizarre. So it must be the connection or the 2000 server/drivers.
I had a Dell laser printer using LTP1 cable the other day that the only way I could get it to work was to install it on the server as if it were a local printer. Then connected from the client in the normal fashion, not using that printer I had created, but the standard TS port you have been using and it worked fine. I haven't been back to clean it up and find out why that is the case, but it did work for some reason. If you are desperate, give it a try.
I had a Dell laser printer using LTP1 cable the other day that the only way I could get it to work was to install it on the server as if it were a local printer. Then connected from the client in the normal fashion, not using that printer I had created, but the standard TS port you have been using and it worked fine. I haven't been back to clean it up and find out why that is the case, but it did work for some reason. If you are desperate, give it a try.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
The HP 4 driver is installed on the client maching. No go there. I will try the VPN idea.