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Offer Remote Assistance - Requested resource disabled by administrator

Hello,

I am trying to get the group policy of Offer Remote Assistance to work but I can not seem get it working. I diabled all policies (except one with this) and firewall settings (on client) and have my Domain\Administrator in the "helpers" list also. I still keep getting the "Requested resource has been disabled by your administrator". I can ping the machine fine. If anyone has any insight on this please let me know.

Thanks-

cparent
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cparent05
Asked:
cparent05
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1 Solution
 
Jay_Jay70Commented:
Hi cparent05,

does the remote tab under computer properties show remote assistance as enabled? if you had a different policy at some stage those settings may hav been held.....

Cheers!
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cparent05Author Commented:
Yes,

It does show that it is enabled. Not sure what to do next.
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Jay_Jay70Commented:
does remote desktop work or is that blocked to?
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Did you follow this KB article?  http://support.microsoft.com/kb/301527

And this one for XP SP2 clients: http://support.microsoft.com/kb/884910

Jeff
TechSoEasy
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cparent05Author Commented:
I did not realize that when they say Local Policy on the computer they really mean that it needs to be done through gpedit.msc and on the local machine. I thought that it was just saying it in terms of NOT being on a domain and having the policy applied from the DC. TechsoEasy gets the points because he gave me the link to reiterate that. THANKS!!!
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