Offer Remote Assistance - Requested resource disabled by administrator

Posted on 2006-04-12
Last Modified: 2008-04-29

I am trying to get the group policy of Offer Remote Assistance to work but I can not seem get it working. I diabled all policies (except one with this) and firewall settings (on client) and have my Domain\Administrator in the "helpers" list also. I still keep getting the "Requested resource has been disabled by your administrator". I can ping the machine fine. If anyone has any insight on this please let me know.


Question by:cparent05
    LVL 48

    Expert Comment

    Hi cparent05,

    does the remote tab under computer properties show remote assistance as enabled? if you had a different policy at some stage those settings may hav been held.....


    Author Comment


    It does show that it is enabled. Not sure what to do next.
    LVL 48

    Expert Comment

    does remote desktop work or is that blocked to?
    LVL 74

    Accepted Solution

    Did you follow this KB article?

    And this one for XP SP2 clients:


    Author Comment

    I did not realize that when they say Local Policy on the computer they really mean that it needs to be done through gpedit.msc and on the local machine. I thought that it was just saying it in terms of NOT being on a domain and having the policy applied from the DC. TechsoEasy gets the points because he gave me the link to reiterate that. THANKS!!!

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