Office 2003 SaveAs Event 1002 Not Responding Error

Posted on 2006-04-12
Last Modified: 2010-10-05
I am running Windows XP SP2 and Office 2003.  When I go into any Office application and click on Saveas and hit the down arrow to select a file location the program freezes and eventually the application says Not Responding.  In the Application Event log I get a message event ID 1002, office application hang error.  I can use the Saveas as normal in non-Office applications.  I have already tried:

- Running repair on Office
- Removing and then reinstalling my map drives.
- Turning off my Norton Anti-virus
Question by:zabac
    LVL 11

    Expert Comment

    Try this one. I think it could help.
    LVL 13

    Expert Comment

    Hi zabac,

    If you leave the PC for a short time, does it eventually start responding?

    We had a similiar problem and it turned out that Word was still trying to look at a network driver mapping which was no longer available.

    Do you have any network drive mappings? If so, try disconnecting them and then try the save as option again - if it doesn't hang then you'll need to remap your drives and narrow it down to which connection is casuing the problem.

    LVL 11

    Expert Comment

    If none of the above helps, you can try the following.
    You can go into the the tools/options menu, select the general tab where the default file location parameter is defined and  check if it defines a folder on a mapped drive. If it is, change that to a drive that is not mapped.
    LVL 80

    Expert Comment

    Hi zabac,
    Please see B-M-C's comment in http:/Q_21815502.html#16465442      Apparently, Microsoft rolled out a security update on Tuesday which conflicts with software installed with HP scanners, HP cameras and HP printers that include camera card readers. The cure is a registry tweak.

    LVL 5

    Accepted Solution

    It's a conflict between a recent Windows Update and HP printer or scanner software.

    See for explanation and fix

    Or do this (which is a quick way of doing what MS suggest):
    Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
    Click Start, run
    Paste into the dialogue box and hit return.

    ==Copy below here==
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
    =Copy above here==

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