I created four new users in the last few days and none of them are showing up in the global address list of the Outlook 2003 clients while the clients are in Cached Exchange mode, but the users do show up when you take Outlook 2003 out of cached exchange mode. I have gone throught the process of rebuilding the default offline address book in ESM and waited over three hours. Even after rebuilding and then downloading the address book again, the names still do not show up in the GAL, UNLESS you take the client out of the cached Exchange mode. I would like to be able to fix this without visiting 170 clients and taking them out of cached exchange mode. Any ideas?
I don't know if it has any bearing on the problem or not but a new domain controller was added a couple of weeks before the problem started; and an old one was retired. There are no errors in the logs regarding directory services or FRS. There are two global catalogs in the domain. One of the DC's had conflicting roles (Infrastructure master and Global Catalog) so before I retired that server I also transferred the infrsatructure master to a different DC.
Thanks in advance for your help!