Explorer.exe problem

Posted on 2006-04-13
Last Modified: 2008-03-06
Hi, I have an Acer Aspire 1350 with a 20G hard disk and an AMD Athlon processor XP-M running at 1.7 Mhz.  The memory has been increased by 512M from the original 256M.

I'm having a small problem with my Explorer.exe.  Most of the time the computer works okay although it is loaded with many applications.  But sometimes - quite a few times in fact - it seems to freeze my working on the computer.  The mouse is rendered useless and when I click on an application it does not start at all.  I have discovered that clicking on the Task Manager works, and so I delete the explorer.exe process in it and then rerun it from the same Manager.  This clears the screen and when everything comes back I can take over again and the applications open up normally.  As you may understand this is a small problem because doing this operation is faster then having to shut down and restart the computer every time.  But I would like to know why this is happening?  Is it becuse I have too many applications, or is it a question of conflicts which has to be resolved?  Is it possible to solve this problem? Any ideas?
Question by:raycam48
    LVL 69

    Expert Comment

    Your laptop may actually be overheating, which is a common thing that causes lockups when it happens.  Shutting down processes reduces the cpu workload and allows it to cool.  Blow out the vents and if necessary, clean and reapply the thermal paste for the heatsink.
    LVL 7

    Expert Comment

    if its not a heat issue, another problem is obviously corrupt software which you can do a repair install of windows which does not delete any files or program on your computer.  this pretty much reinstalls windows aside from some files and most of the time fixes any software (windows) problems.

    if you want to know the procedure for the repair install let me know

    Author Comment

    I would appreciate if you could give me how to do a repair install.  But I do not want to format the HD.
    LVL 7

    Expert Comment

    boot from your windows cd
    hit enter to install (not r for console)
    then f8 to agree, then it will search for previously installed windows
    "IF" it finds it (which it should) then it will give you the option to hit R to do a repair install which will not erase anything on your computer
    you will need the product key and i think reactivate windows after installation but all your files and programs will still be there

    if for some reason if does not find your windows and doesnt give you the R for repair install then quit out and dont continue or else it will erase everything.
    good luck
    LVL 87

    Accepted Solution

    You probably have too many apps or some malware active. Download the latest version of HijackThis

    run it and save the log. Paste the log to the following website

    Follow the following exactly:

    At the bottom of the page you'll see a "ANALYZE" button. Click it and you will have an analysis of your log. Now a new button, "SAVE ANALYSIS" will show up at the bottom. Your analyzed log will be saved to a page on that homepage, of which you can post the URL here. I should then be able to see if there is any software causing problems.

    Author Comment

    Thanks to all!

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    I am not new to IT, I have been working in the field since 1985.  But recently I came up against something that stumped even me (it doesn't happen as often as I would like).  I was running a screencasting session from the laptop to my TV via ChromeC…
    Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
    Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    7 Experts available now in Live!

    Get 1:1 Help Now