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WSUS issues

I have sever servers running against a WSUS server that is controlled via GPO.  This app seems to work great and stable.  But, I have a couple of servers that are having issues.  Below are 2 seperate logs.  Log 1 is from a server that is operating correctly, and Log 2 is from the failing server.  Like I said, both server are getting the AU configurations from the same GPO.  

Note:  These are the WindowsUpdate.Log and was force generated by the command WUAUCLT.EXE (which forces the server to look at the WSUS server), and are both W2K3 servers.

LOG 1 (good Server):

2006-04-13      09:05:39      1484      768      AU      AU found 1 sessions to launch client into
2006-04-13      09:05:39      1484      768      AU      Launched new AU client for directive 'Install Approval', session id = 0x0
2006-04-13      09:05:39      2112      4f0      Misc      ===========  Logging initialized (build: 5.8.0.2469, tz: -0400)  ===========
2006-04-13      09:05:39      2112      4f0      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2006-04-13      09:05:39      2112      4f0      AUClnt      Launched Client UI process
2006-04-13      09:05:39      2112      4f0      AUClnt      AU client got new directive = 'Install Approval', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2006-04-13      09:05:39      2112      4f0      AUClnt      AU client creating default WU/WSUS UI plugin
2006-04-13      09:05:40      1484      830      AU      AU setting client response for sessionId 0x0 to 'Pending'
2006-04-13      09:06:52      1484      658      AU      AU setting client response for sessionId 0x0 to 'Active'
2006-04-13      09:06:52      1484      830      AU      AU setting client response for sessionId 0x0 to 'Active'
2006-04-13      09:06:56      1484      8e4      AU      AU setting client response for sessionId 0x0 to 'Pending'
2006-04-13      09:09:17      1484      830      AU      Triggering AU detection through DetectNow API
2006-04-13      09:09:17      1484      768      AU      #############
2006-04-13      09:09:17      1484      768      AU      ## START ##  AU: Search for updates
2006-04-13      09:09:17      1484      768      AU      #########
2006-04-13      09:09:17      1484      768      AU      <<## SUBMITTED ## AU: Search for updates [CallId = {D8045342-BF94-4412-8816-3B236B875F4E}]
2006-04-13      09:09:17      1484      5f8      Agent      *************
2006-04-13      09:09:17      1484      5f8      Agent      ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2006-04-13      09:09:17      1484      5f8      Agent      *********
2006-04-13      09:09:23      1484      5f8      Setup      ***********  Setup: Checking whether self-update is required  ***********
2006-04-13      09:09:23      1484      5f8      Setup        * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup      Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-04-13      09:09:23      1484      5f8      Setup        * IsUpdateRequired = No
2006-04-13      09:09:23      1484      5f8      PT      +++++++++++  PT: Synchronizing server updates  +++++++++++
2006-04-13      09:09:23      1484      5f8      PT        + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://xxx.xxx.xxx.xxx/ClientWebService/client.asmx
2006-04-13      09:09:24      1484      5f8      PT      Initializing simple targeting cookie, clientId = 4d790bd3-fc75-4508-b60c-8888da33f7fa, target group = SST SERVERS, DNS name = servername
2006-04-13      09:09:24      1484      5f8      PT        Server URL = http://xxx.xxx.xxx.xxx/SimpleAuthWebService/SimpleAuth.asmx
2006-04-13      09:09:25      1484      5f8      PT      +++++++++++  PT: Synchronizing extended update info  +++++++++++
2006-04-13      09:09:25      1484      5f8      PT        + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://xxx.xxx.xxx.xxx/ClientWebService/client.asmx
2006-04-13      09:09:26      1484      5f8      Agent        * Added update {4AC190F1-6581-46AE-8FFC-56186988D355}.102 to search result
2006-04-13      09:09:26      1484      5f8      Agent        * Added update {8ECC3ACD-478A-4CE1-AE0C-A641BDF6BFA9}.102 to search result
2006-04-13      09:09:26      1484      5f8      Agent        * Added update {7F6BEDB4-9710-4170-A1D4-6D809EF8BAD0}.101 to search result
2006-04-13      09:09:26      1484      5f8      Agent        * Added update {C36EE53C-FE94-417F-BEB4-B997775A040A}.103 to search result
2006-04-13      09:09:26      1484      5f8      Agent        * Found 4 updates and 10 categories in search
2006-04-13      09:09:26      1484      5f8      Agent      *********
2006-04-13      09:09:26      1484      5f8      Agent      **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2006-04-13      09:09:26      1484      5f8      Agent      *************
2006-04-13      09:09:26      1484      5f8      AU      >>##  RESUMED  ## AU: Search for updates [CallId = {D8045342-BF94-4412-8816-3B236B875F4E}]
2006-04-13      09:09:26      1484      5f8      AU        # 4 updates detected
2006-04-13      09:09:26      1484      5f8      AU      #########
2006-04-13      09:09:26      1484      5f8      AU      ##  END  ##  AU: Search for updates [CallId = {D8045342-BF94-4412-8816-3B236B875F4E}]
2006-04-13      09:09:26      1484      5f8      AU      #############
2006-04-13      09:09:26      1484      5f8      AU      AU setting next detection timeout to 2006-04-14 07:35:24
2006-04-13      09:09:31      1484      5f8      Report      REPORT EVENT: {6C40F820-DF99-404D-9238-9327E4CADD6F}      2006-04-13 09:09:26-0400      1      147      101      {00000000-0000-0000-0000-000000000000}      0      0      AutomaticUpdates      Success      Software Synchronization      Agent has finished detecting items.
2006-04-13      09:09:31      1484      5f8      Report      REPORT EVENT: {78840DE2-ACF2-4680-9389-06A4C188802B}      2006-04-13 09:09:26-0400      1      153      101      {00000000-0000-0000-0000-000000000000}      0      0      AutomaticUpdates      Success      Pre-Deployment Check      Reporting client status.


LOG 2 (bad server):

2006-04-13      09:08:12      1340      1438      AU      Triggering AU detection through DetectNow API
2006-04-13      09:08:12      1340      d30      AU      #############
2006-04-13      09:08:12      1340      d30      AU      ## START ##  AU: Search for updates
2006-04-13      09:08:12      1340      d30      AU      #########
2006-04-13      09:08:12      1340      d30      AU      <<## SUBMITTED ## AU: Search for updates [CallId = {ED66F90E-2D27-4439-AC93-91BF9BF2D399}]
2006-04-13      09:08:12      1340      f24      Agent      *************
2006-04-13      09:08:12      1340      f24      Agent      ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2006-04-13      09:08:12      1340      f24      Agent      *********
2006-04-13      09:08:14      1340      f24      Misc      WARNING: Send failed with hr = 80072f78.
2006-04-13      09:08:14      1340      f24      Misc      WARNING: SendRequest failed with hr = 80072f78. Proxy List used: <<local>;https://servername;http://servername> Bypass List used : <<servername dns>;<local>;servername> Auth Schemes used : <>
2006-04-13      09:08:14      1340      f24      Misc      WARNING: WinHttp: SendRequestUsingProxy failed for <http://xxx.xxx.xxx.xxx/selfupdate/wuident.cab>. error 0x80072f78
2006-04-13      09:08:14      1340      f24      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
2006-04-13      09:08:14      1340      f24      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f78
2006-04-13      09:08:14      1340      f24      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f78
2006-04-13      09:08:17      1340      f24      Misc      WARNING: Send failed with hr = 80072f78.
2006-04-13      09:08:17      1340      f24      Misc      WARNING: SendRequest failed with hr = 80072f78. Proxy List used: <<local>;https://servername;http://servername> Bypass List used : <<servername dns>;<local>;servername> Auth Schemes used : <>
2006-04-13      09:08:17      1340      f24      Misc      WARNING: WinHttp: SendRequestUsingProxy failed for <http://xxx.xxx.xxx.xxx/selfupdate/wuident.cab>. error 0x80072f78
2006-04-13      09:08:17      1340      f24      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
2006-04-13      09:08:17      1340      f24      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f78
2006-04-13      09:08:17      1340      f24      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f78
2006-04-13      09:08:19      1340      f24      Misc      WARNING: Send failed with hr = 80072f78.
2006-04-13      09:08:19      1340      f24      Misc      WARNING: SendRequest failed with hr = 80072f78. Proxy List used: <<local>;https://servername;http://servername> Bypass List used : <<servername dns>;<local>;servername> Auth Schemes used : <>
2006-04-13      09:08:19      1340      f24      Misc      WARNING: WinHttp: SendRequestUsingProxy failed for <http://xxx.xxx.xxx.xxx/selfupdate/wuident.cab>. error 0x80072f78
2006-04-13      09:08:19      1340      f24      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
2006-04-13      09:08:19      1340      f24      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f78
2006-04-13      09:08:19      1340      f24      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f78
2006-04-13      09:08:21      1340      f24      Misc      WARNING: Send failed with hr = 80072f78.
2006-04-13      09:08:21      1340      f24      Misc      WARNING: SendRequest failed with hr = 80072f78. Proxy List used: <<local>;https://servername;http://servername> Bypass List used : <<servername dns>;<local>;servername> Auth Schemes used : <>
2006-04-13      09:08:21      1340      f24      Misc      WARNING: WinHttp: SendRequestUsingProxy failed for <http://xxx.xxx.xxx.xxx/selfupdate/wuident.cab>. error 0x80072f78
2006-04-13      09:08:21      1340      f24      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
2006-04-13      09:08:21      1340      f24      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f78
2006-04-13      09:08:21      1340      f24      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f78
2006-04-13      09:08:21      1340      f24      Misc      WARNING: DownloadFileInternal failed for http://xxx.xxx.xxx.xxx/selfupdate/wuident.cab: error 0x80072f78
2006-04-13      09:08:21      1340      f24      Setup      FATAL: IsUpdateRequired failed with error 0x80072f78
2006-04-13      09:08:21      1340      f24      Setup      WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x80072f78
2006-04-13      09:08:21      1340      f24      Setup      WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x80072F78
2006-04-13      09:08:21      1340      f24      Agent        * WARNING: Skipping scan, self-update check returned 0x80072F78
2006-04-13      09:08:21      1340      f24      Agent        * WARNING: Exit code = 0x80072F78
2006-04-13      09:08:21      1340      f24      Agent      *********
2006-04-13      09:08:21      1340      f24      Agent      **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2006-04-13      09:08:21      1340      f24      Agent      *************
2006-04-13      09:08:21      1340      f24      Agent      WARNING: WU client failed Searching for update with error 0x80072f78
2006-04-13      09:08:21      1340      f24      AU      >>##  RESUMED  ## AU: Search for updates [CallId = {ED66F90E-2D27-4439-AC93-91BF9BF2D399}]
2006-04-13      09:08:21      1340      f24      AU        # WARNING: Search callback failed, result = 0x80072F78
2006-04-13      09:08:21      1340      f24      AU      #########
2006-04-13      09:08:21      1340      f24      AU      ##  END  ##  AU: Search for updates [CallId = {ED66F90E-2D27-4439-AC93-91BF9BF2D399}]
2006-04-13      09:08:21      1340      f24      AU      #############
2006-04-13      09:08:21      1340      f24      AU      AU setting next detection timeout to 2006-04-13 18:08:21

Thoughts?

Thanks
0
mchristo63
Asked:
mchristo63
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1 Solution
 
Mohammed HamadaSenior IT ConsultantCommented:
Can you Reinstall Direct X...!!
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mchristo63Author Commented:
Maybe, and that is done how?  
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Mohammed HamadaSenior IT ConsultantCommented:
Download it from the following link below:-
http://www.msfn.org/win2k3/directx.htm
After the download finishes, run then restart the server and check if it works or not.
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mchristo63Author Commented:
Ok, so I am assuming DirectX is installed on the server?  How can i tell?
0
 
Mohammed HamadaSenior IT ConsultantCommented:
Run Directx on the computer, type the following command,
Start --> run --> dxdiag and enter
A Directx Diagnostic tool box will appear for you and will ask to click yes, click yes, now DirectX will apear for you, this is how to check if you already have it or not, Usually it's already installed, but i doubt that your computer is having a problem with it, that's why i asked you to reinstall it..

It's also better to uninstall it first, download the following tool to uninstall it..
http://www.softpedia.com/get/Security/Secure-cleaning/DirectX-Happy-Uninstall.shtml
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mchristo63Author Commented:
Why are you suspecting DirectX for the WSUS issue?
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mchristo63Author Commented:
I will aslo add, the servers that aren't connecting to WSUS, are server that are running Sharepoint.
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mchristo63Author Commented:
From looking at the logs, it appears as if the servers that are having issues are not looking at the right server.  These lines:

2006-04-13     09:08:14     1340     f24     Misc     WARNING: SendRequest failed with hr = 80072f78. Proxy List used: <<local>;https://servername;http://servername> Bypass List used : <<servername dns>;<local>;servername> Auth Schemes used : <>
2006-04-13     09:08:14     1340     f24     Misc     WARNING: WinHttp: for <http://xxx.xxx.xxx.xxx/selfupdate/wuident.cab>. error 0x80072f78

Note:
servername(dns) = local server
xxx.xxx.xxx.xxx = WSUS server

Why is the log stating?:
Proxy List used: local server

Not being familar how to read these logs, but to me that seems as if it is looking in the wrong place.  It does list the WSUS server in the next line, but logs the error "SendRequestUsingProxy failed" .  Using Proxy?

0
 
Mohammed HamadaSenior IT ConsultantCommented:
0
 
mchristo63Author Commented:
Dude... your the Man!  Woman!  Person!

1. Open Internet Explorer.  
2. On the Tools menu, click Internet Options.  
3. Click the Connections tab, and then click LAN Settings.  
4. In the Local Area Network (LAN) Settings dialog box, click to select the Automatically detect settings check box, and then click OK.
5. Quit Internet Explorer.  
6. Click Start, click Run, type cmd, and then click OK.  
7. Type the following commands. Press ENTER after each command. a.  proxycfg -d
b.  net stop wuauserv
c.  net start wuauserv  
d.  exit
 
Atleast the log file is now reporting success and the server has now received the updates from the WSUS server.  

Last question - Within WSUS, under Computers, the server is still stating that it has reported in 20 days.  I have refreshed the window, will this clear out?  

Thanks
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mchristo63Author Commented:
It is now updated.  Thanks so much!!!
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Mohammed HamadaSenior IT ConsultantCommented:
I hope so, just keep tracking the event log for the update and see what will happend in case there's any new errors or not.
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