Backup Exec 10.X - Printers not showing up in list of target printers when adding a new printer recipient.

Posted on 2006-04-13
Last Modified: 2013-12-01
Backup Exec 10.1 -  Printers not showing up in list of target printers when adding a new printer recipient.  

Actually, that is not entirely true.  It displays only the "Microsoft Office Document Image Writer" printer however a test to it will not bring up the 'Save File' window.  I also tried to redirect that "printer" to print to a different port (to a network printer) as well as change the driver to that same network printer - all to no avail.

I have scoured the net trying to resolve my issue with no success.  Stopping and starting the BE services did not work and restarting the server did not work.  I even restarted the spooler service just for kicks.

I also set up a local (LPT1) printer and did a 'net use' to a shared printer on the same server to no avail.  There are no physical 'LPT' ports available on this server.

Does anyone have a workaround for this issue?  I guess I am fortunate in that my mail recipients function correctly, as a lot of people had issues with both.  These problems started after the upgrade to 10d.

Thanks all.
Question by:slsmith
    LVL 1

    Author Comment

    Never mind everyone.  After searching all morning for this fix, it was right under my nose.  Here is the link on veritas that provided the fix:

    And here is the fix in case they get rid of it there:

     Re: Lost printers after upgrade
    Posted: Mar 31, 2005 4:17 AM Mar 31, 2005 4:17 AM    Janis Vanderpool    

    There is a bug with BE when doing an upgrade - it will not upgrade 1 of the dll's needed for the printer notification.

    The dll is call signoteprint100.dll - it's found in C:\program files\veritas\backup exec\nt directory.

    Couple of ways to get the proper dll loaded..

    1. Install BE 10 fresh on a test machine - and manually copy the file to the BE media server - restart the BE services.
    2. Rename signoteprint100.dll and then run a repair of the BE installation.
    3. Extract signoteprint100.dll manually from the file found on the installation source in \winnt\install\be directory

    The file size of signoteprint100.dll should be about 125k. The one in 9.1 is about 85k or so.  

    *****The first 5 people to respond to this question with only the link copied and pasted into the message body will get 100 points each - just for looking at my original question.  I hope this is not against the rules.*****

    Thanks all!
    LVL 44

    Expert Comment

    Backup exec is riddled with bugs, 20% of questions on "storage" relate to BE problems.  Isn't it time you moved to a more advanced backup strategy, like cloning your disk to a remote network share, or the like?  Look at Symantec live state recovery, or any program that can incrementally backup the REGISTRY and open files to a remote share on your network.  That is the way of the future, Backup Exxx is xxx dying.
    LVL 18

    Expert Comment


    How can you not take free points ;-)

    You have to love BE though... 80% of the patches, hotfixs and service packs will fix your original issue and create 3-4 more...
    LVL 9

    Expert Comment

    I used to support it when it was Arcada Backup Exec, each time another company buys it they introduce new 'features' that disable the old. However if you consider it to be a feature-rich tool to configure your backup on rather than something that will do the job for you it's not much different than the rest.

    I'll ask CS to reduce points to 0 since you found answer before we did.

    Accepted Solution

    Closed, 500 points refunded.
    The Experts Exchange
    Community Support Moderator of all Ages

    Featured Post

    Threat Intelligence Starter Resources

    Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

    Join & Write a Comment

    A quick step-by-step overview of installing and configuring Carbonite Server Backup.
    The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
    This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
    This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    14 Experts available now in Live!

    Get 1:1 Help Now