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Backup Exec CPS Error - Pair canceled due to an error

Posted on 2006-04-13
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I just installed Backup Exec 10d with CPS and am trying to use it to backup around 900GB of files.  It currently appears that it has about 300GB of the files backed up.

Both servers are running windows server 2003 on a box with dual 2.6GHZ Xeon processors with 2GB of ram.

The backup errors out at random times with the following error:

The pair on source computer 'COMPUTER-MAIN', destination computer 'COMPUTER-BU' for job 'Computer Backup' canceled due to an error. : Policy '?' has encountered an unrecoverable error writing to a dynamic journal file.

Alert Information
Category:                    Job
Server:                       COMPUTER-MAIN
Time alert received:     4/5/2006 12:23 PM
Job Name:                   Convserver Backup
Message:                    Pair canceled due to an error.
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Question by:timkrampe1
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Expert Comment

by:dann47
ID: 16461136
Can you post me the event log please in event viewer, corresponding to this entry?
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Author Comment

by:timkrampe1
ID: 16469201
This is the event from with in the veritas software.  There are no other events during this time.

The pair on source computer 'COMPUTER-MAIN', destination computer 'COMPUTER-BU' for job 'Computer Backup' canceled due to an error. : Policy '?' has encountered an unrecoverable error writing to a dynamic journal file.

Alert Information
Category:                    Job
Server:                       COMPUTER-MAIN
Time alert received:     4/5/2006 12:23 PM
Job Name:                   Convserver Backup
Message:                    Pair canceled due to an error.


I have also recieved this one twice from windows event viewer:


Event Type:      Error
Event Source:      CPS Agent
Event Category:      None
Event ID:      1048
Date:            4/14/2006
Time:            3:53:17 AM
User:            N/A
Computer:      CONVSERVER-BU
Description:
The connection between the pair running on source computer 'CONVSERVER-MAIN' and destination computer 'CONVSERVER-BU' for the job 'Convserver Backup' has been lost. Canceling the pair on both source and destination computers.
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Expert Comment

by:dann47
ID: 16470450
There must be an event in the event log
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Author Comment

by:timkrampe1
ID: 16471003
This is the only other event concerning backup exec in the app log.  do you want me to email the complete logs?

Event Type:      Information
Event Source:      CPS Agent
Event Category:      None
Event ID:      1115
Date:            4/13/2006
Time:            2:30:52 PM
User:            N/A
Computer:      CONVSERVER-BU
Description:
Snapshot created on '4/12/2006 1:30:37 PM' for server 'CONVSERVER-BU', volume 'E:\' containing backup destination 'Backup Destination 1' has been deleted by the retention policy processor.
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Expert Comment

by:dann47
ID: 16471051
Should be able to work with that.
Now, for the silly bits, i assume that it has been patched to latest versions??
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dann47 earned 2000 total points
ID: 16471068
Here is what veritas has to say

http://seer.support.veritas.com/docs/279164.htm

i am assuming you have to much trying to be continiuosly backed up?
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Author Comment

by:timkrampe1
ID: 16653547
one of these 2 things fixed it.

1. set windows processor scheduling and memory usage from "background services" to "Programs"
2. did a complete reload of the software on both of the servers.

I am still getting errors saying the pair errored out, but now it will restart the job automatically without having to restart the machine.

thanks for your help.  i think a lot of it had to do with resources available.
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Expert Comment

by:dann47
ID: 16658996
Any time, that what we here for
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