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External Usb Dvd Drive problem with Roxio software

os: Xp Home Sp2
Iomega External Cd-rw
Freecom External Dvd-Rw

Hello Experts,

After installing Roxio easy Media Creator Basic Edition the external drives dissapear from My Computer but show up in Device Manager with yellow exclamation marks.

If I uninstall Roxio I get my drives back again. Any ideas why this is happening ?

I also get this error report from the General Tab in device manager "windows cannot initialize the device driver for this hardware. (Code 37)"
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deputy5
Asked:
deputy5
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1 Solution
 
MarkCommented:
Did  this roxio product come with the Iomega cd-rw drive? If so there is a mention of this on the Iomega pages stating-->"All versions of Easy CD Creator that shipped with the Iomega CD-RW drives are not compatible with Windows XP.You can, however, purchase a Windows XP compatible version of Easy CD Creator from the Adaptec (Roxio) website."<--

Here is the page that this statement came from. http://iomega-na-en.custhelp.com/cgi-bin/iomega_na_en.cfg/php/enduser/std_adp.php?p_faqid=16740
Its under the -->Windows XP<-- header.

This would possibly cause your problem.
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deputy5Author Commented:
Thanks for replying so quickly, but the software came with the freecom drive. I'm going to remove the Iomega drive and re-install the software to see what happens.
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deputy5Author Commented:
got it sorted,

I have a copy of Easy Dvd copy Deluxe 2 that was just lying around gathering dust so I uninstalled Easy Cd Creator basic 7, installed Easy Dvd and, yes, my external drives were back alive and well in "My Computer" again. I now re-installed Easy Cd Creator and they're still working. I still dont know why they didnt work initially but "alls well that ends well".

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MarkCommented:
There are drivers that install virtual drives for the burning process and I would think the basic version had incompatable drivers. The newer version would probably have compatible drivers and once installed, those drivers would be used by the basic version.
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