External Usb Dvd Drive problem with Roxio software

Posted on 2006-04-13
Last Modified: 2010-04-26
os: Xp Home Sp2
Iomega External Cd-rw
Freecom External Dvd-Rw

Hello Experts,

After installing Roxio easy Media Creator Basic Edition the external drives dissapear from My Computer but show up in Device Manager with yellow exclamation marks.

If I uninstall Roxio I get my drives back again. Any ideas why this is happening ?

I also get this error report from the General Tab in device manager "windows cannot initialize the device driver for this hardware. (Code 37)"
Question by:deputy5
    LVL 32

    Expert Comment

    Did  this roxio product come with the Iomega cd-rw drive? If so there is a mention of this on the Iomega pages stating-->"All versions of Easy CD Creator that shipped with the Iomega CD-RW drives are not compatible with Windows XP.You can, however, purchase a Windows XP compatible version of Easy CD Creator from the Adaptec (Roxio) website."<--

    Here is the page that this statement came from.
    Its under the -->Windows XP<-- header.

    This would possibly cause your problem.

    Author Comment

    Thanks for replying so quickly, but the software came with the freecom drive. I'm going to remove the Iomega drive and re-install the software to see what happens.

    Author Comment

    got it sorted,

    I have a copy of Easy Dvd copy Deluxe 2 that was just lying around gathering dust so I uninstalled Easy Cd Creator basic 7, installed Easy Dvd and, yes, my external drives were back alive and well in "My Computer" again. I now re-installed Easy Cd Creator and they're still working. I still dont know why they didnt work initially but "alls well that ends well".

    LVL 32

    Accepted Solution

    There are drivers that install virtual drives for the burning process and I would think the basic version had incompatable drivers. The newer version would probably have compatible drivers and once installed, those drivers would be used by the basic version.

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