Upgraded from Outlook 2000 to Outlook 2003 and can't send web pages or forward attachments now

I have a client that I recently upgraded from Outlook 2000 to Outlook 2003.  They used to be able to do the following:

1) From Internet explorer, select file/send/web page, and the web page would be sent inline with the email message so the email message body was the web page. Now when they do this, it looks okay when you send it, but the recipient recieves a blank email.  On the same machine, I changed the default email to Outlook Express, and the send page works fine.  Is this a setting issues?  A service patch issue, or something else?

2) When forwarding a message with attachments, the attachments are being stripped out.  I haven't been able to duplicate this behavior, but the client assures me that it is happening.  Any ideas?

Best Wishes,

Jeffery Smith
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David LeeCommented:
Greetings, Jeffesmi.

1.  Have a look at this MSKB article: http://support.microsoft.com/kb/197092/en-us  After following these instructions you may still encounter some pages that won't send.  I've yet to discover why this works with some pages, and not with others.

2.  Outlook does strip attachments if they are prohibited file types.  Files in that category are all executables, script files, Access databases, etc.  


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JeffesmiAuthor Commented:
Sorry, I lost track of this question.  I haven't checked out Blue Devil's suggestion yet, but it looks promising.  Sorry.  I'm adding 50 points as a thank you for being patient.

Best Wishes,

Jeffery Smith
David LeeCommented:
No problem, Jeff.  I appreciate your generousness.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.