Server failed to authenticate the user caroot (EC=-1)

Posted on 2006-04-14
Last Modified: 2012-05-05

Brightstor Arcserve Backup v 11.0 - W2K Server

When I try to open Backup Manager I receive the error message in the subject title. I have reset the password on the caroot account in ADUC but it still keeps coming up.
This started after the server was rebooted.

Appreciate any help.
Thanks in advance.

Question by:saliyam
    LVL 57

    Expert Comment

    by:Pete Long
    Start > run > Services.msc {enter}

    Locate the Arcserve services > right click Each one > log on tab > change the password to the one you set in ADUC restart the services

    Author Comment

    Tried that - still no luck. The Arcserve services are running under the LocalSystem user account. Is the password for this account the same as the caroot account ?

    Thanks .....
    LVL 57

    Accepted Solution

    No - leave them under localsystem :)

    Run through this

    LVL 57

    Expert Comment

    by:Pete Long

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