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Server failed to authenticate the user caroot (EC=-1)

Posted on 2006-04-14
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Last Modified: 2012-05-05
Hi,

Brightstor Arcserve Backup v 11.0 - W2K Server

When I try to open Backup Manager I receive the error message in the subject title. I have reset the password on the caroot account in ADUC but it still keeps coming up.
This started after the server was rebooted.

Appreciate any help.
Thanks in advance.
Sal.

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Question by:saliyam
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by:Pete Long
ID: 16451952
Start > run > Services.msc {enter}

Locate the Arcserve services > right click Each one > log on tab > change the password to the one you set in ADUC restart the services
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by:saliyam
ID: 16452402
Tried that - still no luck. The Arcserve services are running under the LocalSystem user account. Is the password for this account the same as the caroot account ?

Thanks .....
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Pete Long earned 2000 total points
ID: 16452516
No - leave them under localsystem :)


Run through this

http:Q_20966385.html#10953570
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by:Pete Long
ID: 16509700
ThanQ
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