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Server failed to authenticate the user caroot (EC=-1)

Posted on 2006-04-14
Medium Priority
Last Modified: 2012-05-05

Brightstor Arcserve Backup v 11.0 - W2K Server

When I try to open Backup Manager I receive the error message in the subject title. I have reset the password on the caroot account in ADUC but it still keeps coming up.
This started after the server was rebooted.

Appreciate any help.
Thanks in advance.

Question by:saliyam
  • 3
LVL 58

Expert Comment

by:Pete Long
ID: 16451952
Start > run > Services.msc {enter}

Locate the Arcserve services > right click Each one > log on tab > change the password to the one you set in ADUC restart the services

Author Comment

ID: 16452402
Tried that - still no luck. The Arcserve services are running under the LocalSystem user account. Is the password for this account the same as the caroot account ?

Thanks .....
LVL 58

Accepted Solution

Pete Long earned 2000 total points
ID: 16452516
No - leave them under localsystem :)

Run through this

LVL 58

Expert Comment

by:Pete Long
ID: 16509700

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