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Robotic Library displays online but tape drive in the library is "<Unknown Drive> - Disabled"

Posted on 2006-04-14
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Last Modified: 2006-11-18
Hello,
I am running BackupExec 9 REV 4454 and have a Compaq 15 Slot robotic tape library with a tape drive in it.  BackupExec seems to recognize the library but it wont seem to recognize the tape drive inside it.  In my Windows 2003 Server device manager is lists the an "HP Tape Libary" under Medium Changers but there is no Tape section with a tape drive under it...should there be or since it is in the tape library that Windows knows about maybe it doesnt need to be listed?  Any help is greatly appreciated...need to get stuff backed up ASAP.
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Question by:AFAIT
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by:haim96
ID: 16453066
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by:haim96
ID: 16453079
oppps ...wrong post.. sorry !!
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by:AFAIT
ID: 16455145
Found it...bad controller board in the autoloader.  Not sure how to close this...  :)
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by:haim96
ID: 16455185
glad you found it ...
i wanted to tell you that at my work place we are working with IBM robot and tivoli
but still the tape are listed in the server hardware maneger so it should be the same ...
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by:AFAIT
ID: 16455872
Wait...I guess I am not out of the woods yet...

Windows 2003 Server and BackupExec 9 can now see my replacement autoloader and tape drive and all the tapes in the library but when I start a job it labels all of the tapes as "Unrecognized media).  Has anyone seen this before?

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haim96 earned 1000 total points
ID: 16456132
i used to work with backupexec but not with robot...
is this a new media ?
try this,it's for ver 8 but it mey help ...
http://seer.support.veritas.com/docs/237047.htm
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