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Prevent regular SBS Logout/ standby/ hibernate?

I'm running SBS 2003 with 8 PC's and a router. Can I prevent the server logging out every few hours as this seems to prevent remote access to an external service provider I use? Basicly I want the server to stay logged in to windows indefinately. I need this running over the easter break so it's pretty urgent for me. Thanks in advance, Brian.

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ComCubed
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ComCubed
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2 Solutions
 
ZadkinCommented:
I know two places to look:
There are power options in the control panel.  
On bios setup level such options also exist.
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ComCubedAuthor Commented:
Thanks for getting back Zadkin,  I've already tried setting all standby options to "never" in the power management area, I've dissabled the ACPI function and set "PM controled by APM" in the BIOS to no. Also I've set all options in Power management to Never (or similar) in windows. But this has had no effect. Apologies for not specifying this in the 1st post. Thanks anyway, Brian.
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ZadkinCommented:
My error, I misunderstood.  I can't help much here, maybe you can be more specific about the remote access and the connection method to the external service provider.
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mattridingsCommented:
Please clarify the issue a little more...

"Basicly I want the server to stay logged in to windows indefinately" , not sure I get this the way you've put it but I assume you mean that you want someone (administrator) who is logged on to the SBS Server *console* to not be automatically logged off?  

Or do you mean a Remote Desktop (RDP) connection to the server from another computer?

Or do you mean that a network user is being kicked out of a connection to the SBS Server?

Or do you mean that your internet connection to your ISP is disconnecting?

Or none of the above?

Too many "if's"  :)

1) By default an administrator logged into SBS on the console is not logged off, it will be locked by the screensaver eventually, and depending upon the power settings turn the monitor off as well, but not logged off
2) Unless you are using a 3rd party utility for your ISP connection SBS uses windows Services to manage its own utilities so it should not be effected by whether or not anyone is logged in.
3) If you are using a modem dialup as your ISP I believe by default it will timeout the connection after a certain period of inactivity...but is supposed to bring it back up upon new activity.

Any of these describe your environment?  Please let us know a bit more info.

Working without a net,

Matt Ridings
MSR Consulting

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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
I'd have to ask the same questions as Matt... what kind of service are you talking about???  What you are trying to accomplish does not sound as though you've configured things correctly.  It DOES sound like you've created a rather huge security risk though.

Jeff
TechSoEasy
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ComCubedAuthor Commented:
"Basicly I want the server to stay logged in to windows indefinately" , not sure I get this the way you've put it but I assume you mean that you want someone (administrator) who is logged on to the SBS Server *console* to not be automatically logged off?

This is exactly my problem Matt, when logged onto the SBS console as an administrator I frequently have to log back on. This "logging off", if thats what it is, occures after a few hours of inactivity (from any input devices on the actual server).

Can I prevent this happening. I think if I can stop this happening localy then the problem I'm having with my remote access problems (which is a 3rd party ticket booking system) should be resolved also (or it's back to the drawing board), as the disconnection times from the 3rd party ticket system match the times my server logs off (or becomes inactive).

I do appologise for my lack of specifics but I am fairly inexperienced with this and If I can get this issue sorted out I can start looking at the security issues, but I need to take this "logging off" out of the equation first. I can get full dwetails of effected services etc after the easter break but a quick fix for this issue would be appreciated. Thanks again, Brian

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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
After a few hours of inactivity?  Generally, a screen saver setting would require that you enter your username and password to unlock the console after inactivity, but it's not technically "logging off".

>>>"I think if I can stop this happening localy then the problem I'm having with my remote access problems (which is a 3rd party ticket booking system) should be resolved also"

There should NOT be any 3rd party software that requires you to stay logged onto your server.  I think you don't have this part understood right.  Your server is ALWAYS running.  It should matter that a USER is logged into it or not.

Can you provide the specific 3rd party ticket system???  That would certainly help to provide you with more exact information.  To say you want to resolve the "logging off" before the security issue is not really the right way to look at this.  You need to configure the ticketing system PROPERLY, which should NOT have to require that a user be logged onto your system.

Jeff
TechSoEasy
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ComCubedAuthor Commented:
Hi Jeff, the tickets system is run by tickets.com with a product called databox, a uk company we have a dedicated pc on site with their s/ware loaded on. this pc requires a permanent linked to the server. I am having issues with the system and that's why they need to access their logs etc through remote desktop. To be honest I am letting them deal with that and don't want to know (I've enough on my plate). I've opened the ports on the firewall specified to me by Tickets.com and am running their services on the dedicated PC and have done all they've asked.

however this issue about having to log back onto the windows console seems to be causing issues with a dvr type security camera system running on another 2003 sb server not linked in any way to this site, when i try and view the images via the "Xvision" s/ware, installed on my laptop as a client it will not work when the logon screen is showing on the sbs console but works fine when the server is not displaying the logon screen.

I had thought removing the need to continuously log on to SBS would have been straight forward enough so I thought I would try eliminating that possibility before trying other avenues. I'm away to have a nice pint of Guinness and enjoy my Easter break in Ireland. THANKS
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
I would wonder if the PC running the ProVenue software needs to be INSIDE your LAN?  Because essentially that is creating the security issue I've been referring to.  You've opened all these ports for Tickets.com, but do they need to be open for your entire LAN?  I doubt it.

When a vendor such as Tickets.com asks you to configure things in a certain way, its ONLY for their benefit, and not yours.  You need to make sure that you aren't compromising the rest of your operation.  There is ALWAYS more than one way to configure something such as this... and sometimes the more secure way is a bit more difficult... but then again, so is locking the door to your office when you leave at night as opposed to just leaving it open.

I'd suggest that you review this setup with a security expert in your area.  If you need a referal contact your local SBS User's Group (http://www.sbsireland.com/) or through the Small Business Specialists Group (www.sbsbpi.co.uk).

In any case, I think it would be wise to have this machine operate in a DMZ on the permiter of your LAN.

As for the XVision software... if that's what's required to see the camera images, then you need to find other webcam software.  There's plenty out there and lots that doesn't require that you leave your server logged in.  Again this is a security issue because then anyone that is in your office or gets into your office can just do what they please at the console of the server!  You might want to run this software on a workstation at any rate, but still get software that doesn't require that a user be logged in!

Jeff
TechSoEasy
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mattridingsCommented:
I'm not the biggest fan of them, but there are tons of tools to allow you to run normal windows programs as windows services instead (so you don't have to be logged on).

Do a google search and you'll turn up a few I'm sure.  SrvAny and FireDaemon come to mind.

Matt Ridings
MSR Consulting
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ComCubedAuthor Commented:
Thanks for that Matt and Jeff, a quick fix obviously isnt the answere here. Jeff, I've had a think about what you've been saying and agree with what your saying about moving the dedicated PC outside of the LAN and closing the ports on the firewall, I'll have a word with the vendor about implementing that. I'll also have a look at alternative service based software for the security camera system. Matt, also for the DVR system, I will have a look at the options you've mentioned. Thanks again.

Brian

ComCubed
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Brian,

You might want to ask the vendor to speak with others who have implemented their software in a DMZ configuration.

Good luck!  

Jeff
TechSoEasy
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forcefeeldCommented:
I understand your need to constantly log into ProVenue.  Our organization had so much problems with this company that we had to setup a separate external IP just for Provenue support to login to our internal systems, configured in our firewall.  We must call their support lines at least once a day and they are always logged into our ticketing server remotely to look at configurations within Provenue.  I generally use VNC to login to our server locally and remote desktop for external connections.  This might be besides the point but our organization is moving over to another ticketing platform called Tessitura since ProVenue doesn't let you have access to your own data directly and i'm looking for advice on the whole migration to the new system.  Its going to run on SQL server 2005 and i have no issues with hardware requirements. In fact I just put in the order for the hardware and am considering if i can or want to use a 64 bit OS or 32 bit OS of Windows Server 2003.  I'm looking for anyone with advice using Provenue or Tessitura software compatibility.  In the past i've come across some issues with printer compatibility in 64 bit environments and would take any suggestions as we have 2 months to complete this project.
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