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HP 8150 printer gets unshared

I have a Windows 2000 server with SP4.  Several printers are shared from this server.  1 particular printer (HP 8150) has 2 queues.  One of the queues often & randomly gets unshared.  Users complain that nothing happens when printing to this queue.  So, I go and check the server and the printer has "unshared" by itself.  So, I simply share the printer again and all is good.  I have checked the server for viruses and nothing came up.  I have also checked the permissions on this problematic queue and it is the same as the rest of my printers.

For the past 3 days, the printer gets unshared in the morning between 8:00 and 8:30.  Very Strange.

Any suggestions or ideas what could be causing this problem and how to fix it?

Karim.
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KAbdullah
Asked:
KAbdullah
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2 Solutions
 
David523Commented:
As a direction to consider:

Might want to see what is going on in the mornings for something coinciding with the unshare change.  (Server action, Print request, etc...)  I would conclude a relationship exist.

Hope this Helps!!!
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SteveG00000Commented:
You could try deleting the printer queue completely and rebuild it and reset it then see how it goes from there
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David523Commented:
Interested if any further details on this issue?

Thanks

David5232
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KAbdullahAuthor Commented:
I have been doing some research as to when and how the print queue gets unshared.  This is what I have found so far.  Usually when I come in the morning, I turn my laptop on and login into the AD domain.  After I log-in, the print queue gets unshared.  Very strange!  Next day, I came late and until I logged-in, the print queue was OK.  As soon as I logged-in, the queue unshared.

I deleted the old print queue and re-established it again with new PS print drivers.  I did not change the share name as my users woould have to re-connect to the printer.  Even after doing this, the problem stayed.  I had to reboot my laptop a few minutes ago and I completely forgot that the print queue would get messed up.  Someone came up and said that they cannot print.  So, I shared the queue again.

Why my laptop causes the print queue to act up, is a mystery.  I checked the permissions once again and everything seems OK.

The only solution I have is to stay home and not connect my laptop to the network.  This way the print queue will be ok.  But, I don't think my boss would approve this solution. :)

My next step is to figure what why my logging in to the domain unshares this particular print queue.

KAbdullah
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KAbdullahAuthor Commented:
To further add to this mystery...

If I log-in as a different user from my laptop, the print queue behaves.  Only logging in as myself creates the problem.  I have also tried to change my default printer and removing all the shared printers from my laptop.  But, that did not help.

KAbdullah
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SteveG00000Commented:
Well if using someone elses login is ok then it has to have something to do with your own profile, delete your own user profile, restart your system and then rebuild it and that should then rectify the problem.
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KAbdullahAuthor Commented:
I finally solved the problem.

We all have DELL Laptops and I use a piece of software called "DELL Quicksets".  With this software, you can create location profiles like Home and Work and set certain values such as default start page, type of network, default printer, etc.

On my work profile, I had a setting to set my default printer.  This printer was the same printer that was getting unshared.  When I removed the setting from DELL Quicksets, the printer stopped unsharing.

Other users also use this piece of software.  I think the software on my machine must be corrupt.  Since I have admin rights to my server, the software for some reason was unsharing the printer.  Regular users who also use this software do not have admin rights to the server so the software could not unshare.

I have not had time to find out if this is a bug or a corruption on my laptop.  Regardless, the problem is solved.

Thanks to everyone who read and suggested ideas.

KAbdullah
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David523Commented:
The BEST Solution is the one you find yourself!!!     :-)
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David523Commented:
Points??????   LOL
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SteveG00000Commented:
so it was something within your profile then, glad to of helped
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DuoDreamerCommented:
I have noticed this same problem, and I came up with this cause:

A user with Administrative privileges logged in and added that shared printer to his queue list. Upon completing the add, the printer was listed as NOT shared on his PC, which immediately effected the share status on the server. Every successive time that user logged in on that machine, the non-shared status on the machine would propogate to the server's queue and down it for everyone else. Enabling the share on that users PC solved the problem, so whenever he logs in, it never unshares that queue anymore.

I am still at a loss as to why this should happen.
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