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Newly added contacts do not appear in Address Book

Posted on 2006-04-14
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Last Modified: 2010-08-05
Recently I have been taking advantage of the feature in OL to right-click on the email address icon of a incoming email message and select "Add to Outlook Contacts," and then fill in the rest of the contact information.

Now when I try to send a message to these newly created contacts from the "New" drop-down botton on the OL 2003 standard toolbar I don't find these contacts in the address book.

I am connected to an Exchange Server, so I am in a OST file (don't know if that has any bearing on this, as the contacts are just mine - not in a public folder).
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Question by:haident
9 Comments
 
LVL 16

Expert Comment

by:glenn_1984
ID: 16455009
I assume these names are not in your address book if you just look under contacts?

When you do the drop down, Exchange will default to Global Address List, which is NOT the same as youir Contacts.
Are you switching to the Contacts Address list?
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Author Comment

by:haident
ID: 16455060
yes, I am switching to the Cotacts Address list
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LVL 17

Expert Comment

by:upul007
ID: 16455142
Apart from the outlook contacts there is an address book icon on one of the outlook toolbars. Can you see addresses in there? If yes, select tools>options in this address book and there will be an option to display the items in outlook if my memory serves me right.
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Author Comment

by:haident
ID: 16455188
I have already tried the Address book icon on th eOL Standard toolbar - these contacts do not appear there. I can see the contacts in OL contacts, but they are not in the Address Book.
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Author Comment

by:haident
ID: 16455221
I just tried adding a contact manually from the "New" drop-down botton in OL, and I am getting the same problem...the contact doesn't show in the address book. Is there some update or sync issue here? Seems like it would be instantaneously updated.
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LVL 16

Expert Comment

by:glenn_1984
ID: 16456453
It works okay here... MS Outlook 2003 SP2

Do you have SP2 installed?
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Author Comment

by:haident
ID: 16456482
yes, sp2 is installed
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Author Comment

by:haident
ID: 16457791
Solved it myself. (I probably didn't give enough info for anyone else to figure this out)

This was situation where I had been on outlook standalone (unattached to an exchange server, my contacts were in my .pst file), and then attaching to an exchange server and importing my contacts into my mailbox .ost file. However, the Address Book was still referencing the old .pst, so I had to remove the Outlook Address Book and then add it back. This was a little difficult ot figure out since the old .pst file had the same contacts as are now in my contacts in my exchange mailbox, but of course the new ones were not there.
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