Error 85010014 has me going crazy!!

Posted on 2006-04-14
Last Modified: 2012-08-13
I've read numerous other posts on this site about people having trouble with ActiveSync and error 85010014.  Most seems to imply they are trying to set this up for the first time.  My situation is a little different.  I have SUCCESSFULLY been using ActiveSync on my WM5 device for a couple of months.  OMA was working fine, OWA was working fine with SSL required.  There were no problems.  Then the other day ... BAM ... ActiveSync decides it want's to start giving me negotiate and authentication/SSL errors out of nowhere!  Literally, the messages began to be logged on the Exchange server at 5:30am after months of no problems at all.  I am at my wits end trying to get this resolved over the past couple of days.  Luckily, I'm the only one in our organization using ActiveSync, so I can live with the inconvenience.

OWA still works fine, and mail flow is OK.  We're running one Exch2003SP2 server on Windows Server 2003 SP1.  This machine is dedicated only to Exchange, it is not a domain controller.

The only thing that has changed recently is that I brought another Domain Controller on line (the day before this started happening, which is suspicious), and also made it a Catalog Server.  I don't see any reason why this would impair ActiveSync.  If anyone sees a correlation there, please let me know.

So, I'm not quite sure what I'm asking in this post, other than for help getting my ActiveSync/OMA running properly again.  Any thoughts are appreciates.  Thanks.
Question by:griffisblessing

    Author Comment

    OMA is erroring out with Event ID 1503 ...

    An unknown error occurred while processing the current request:
    Message: The remote server returned an error: (403) Forbidden.
    Source: Microsoft.Exchange.OMA.ExchangeDataProvider
    Stack trace:
       at Microsoft.Exchange.OMA.ExchangeDataProvider.OmaWebRequest.GetRequestStream()
       at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialFolders()
       at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserInfo user)

    Message: Exception has been thrown by the target of an invocation.
    Source: mscorlib
    Stack trace:
       at System.Reflection.RuntimeConstructorInfo.InternalInvoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean isBinderDefault)
       at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
       at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
       at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
       at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)

    Message: Exception of type Microsoft.Exchange.OMA.DataProviderInterface.ProviderException was thrown.
    UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
    Source: Microsoft.Exchange.OMA.UserInterface
    Stack trace:
       at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)
       at System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e)
       at System.Web.SessionState.SessionStateModule.CompleteAcquireState()
       at System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData)
       at System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    For more information, see Help and Support Center at
    LVL 104

    Accepted Solution

    First thing to check is application pools.

    In IIS Manager, check the virtual directories:

    /exchange - ExchangeApplicationPool*
    /exchweb - ExchangeApplicationPool*
    /exadmin - ExchangeApplicationPool*
    /public  - ExchangeApplicationPool*
    /oma - ExchangeMobileBrowseApplicationPool
    /Exchange-Server-ActiveSync - ExchangeApplicationPool

    * will probably show ExchangeApplicationPool but greyed out.

    Are you using FBA? Is that working correctly?
    Check the authentication settings on the virtual directories as well:

    /exchange: Integrated and Basic ONLY.
    /exchweb: Anonymous ONLY.
    /exadmin: Integrated ONLY.
    /OMA: Basic ONLY.
    /Microsoft-Server-ActiveSync: Integrated and Basic ONLY

    If you have to make any changes, before you continue, do an iisreset to commit them.


    Author Comment

    I have checked all settings as you mentioned.  All are as you stated.  Like I said originally, it's very odd because this was working just fine until a couple days ago.

    I am using FBA for OWA.  OWA is working fine.

    OMA is erroring out on me, and obviously ActiveSync won't work with my WM5 device.  I have tried a repair/reinstall of Outlook 2003, as well as clearing the partnership relationship in ActiveSync and on my device directly.  I can sync successfully with local items on my Desktop (files, notes, etc.) - not a big shocker!!

    Author Comment

    So I disabled enforcements of SSL on the /exchange virtual directory and stopped/restarted the WWW Publishing server.  Now OMA is OK, and ActiveSync appears to be working OK, although it's taking much longer than usual to get through my email folders.  I'll keep you posted.  Thanks.

    Author Comment

    I'll accept your answer because you're the only one that replied.  I ultimately needed to remove the SSL requirement from the /exchange virtual directory - althoughI still tell my Windows Mobile 5 device that SSL is required in the ActiveSync settings.

    I still have no idea why this suddenly decided to stop working on me, after running fine for months.  Any suggestions Bill Gates?  Hmm ...
    LVL 5

    Expert Comment

    This is my exact same problem/scenario. I added a new DC two days ago. The syncing worked for a full 2 days before it stopped with the error above. I tried all the solutions mentioned here and nothing works.  I'm at my whits end!

    Author Comment

    I read back through my postings on this - it was a LONG time ago.  Unfortunately I don't have much more to offer in the way of help/support.  I no longer use a Windows Mobile device, however I do currently use ActiveSync on my iPhone.  There are a couple other WM devices in our organization and they are functioning properly as well.  Best of luck to you, I know it's frustrating.  Hopefully someone with more knowledge on this than I have will chime in.

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