98 pc has local network access but can't access internet w/IE

Experts,

ideas why this happens?  I've validated the user has connection to the network and plugged into the swith that has internet access.  But the pc just will not go to the internet.

I can get  to network shares, ping the gateway, etc.

ideas?  I'll be there again Monday so any help is appreciated.
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sugarfreelessAsked:
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MessHallManCommented:
Does IE have a proxy server set that is not valid?  I would check and remove anything in the proxy server line if one is not used or change the setting to the proper proxy server.
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blue_zeeCommented:

Download Winsock fix (FREE):

http://downloads.subratam.org/WinsockFix.zip

Unzip, scan by clickinf the FIX button.

Reboot when finished and test.

Zee
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sugarfreelessAuthor Commented:
no proxy.  I'll download the winsockfix.  Any other idea's?
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Dushan De SilvaTechnology ArchitectCommented:
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Please check for any firewall issue.
http://www.experts-exchange.com/Web/Hosting/Q_21796816.html#16344809


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Please check Default gateways and Preferred DNS are correct.
http://www.experts-exchange.com/Networking/Q_21779602.html


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BR Dushan
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nobusCommented:
you can try uninstalling / reinstalling internet Explorer :

http://support.microsoft.com/?kbid=293907
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blue_zeeCommented:

The winsock fix is the easiest troubleshooter.

The symptoms point to corrupted winsock. Do try the fix, it will take a few seconds (yes, seconds!).

Zee
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nobusCommented:
i agree blue zee, but he asks for other ideas . . .
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blue_zeeCommented:

No second intention in my post.

I was just trying to "push" sugarfreeless into trying the fix.
;-)

Zee
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nobusCommented:
i know that blue zee - i would not doubt your intentions ! have a nice day . .
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zaphod_beeblebroxCommented:
If IE Is the problem (maybe?) then try another browser such as mozilla or opera. If none of these connect then the internet settings would be suspect.

Also, has the PC been given permission to access the net? I'm guessing by switch you mean router?
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arshanaCommented:
Hi,
It could be a DNS issue also go to the command prompt and try to ping yahoo.com and see if it can resolve the ip address. if not try changing the DNS server. 4.2.2.2 is also a good DNS server. Also see if the host file is not corrupted. All the best :)
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sugarfreelessAuthor Commented:
ok everyone, I dropped the ball here.  It was a firewall issue.  I should have known, the firewall had apparently not refreshed the mac address list and was keeping individuals from gaining internet access.

I did some testing before using the winsock fix because I wasn't totally sure that was the issue.  I checked the firewall and it was complaining about using all licenses to access the internet.  I knew this was impossible since the only users with internet access was less than the licenses avail.  I rebooted the firewall and wala!  Internet access!

Thanks Blue Zee for the push, I had inteded to use your fix.  It just wasn't the real issue.

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blue_zeeCommented:

Thank you for the update.

Really glad your problem is solved.

And thumbs up Dushan911!
;-)

Zee
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