dcmense
asked on
0x80004005 error when sending and receiving email in outlook 2003
I have attempted to move the pst file for outlook to a network drive. When I move the file I get Outlook's 0x80004005 error stating that it can not send or receive email. I have Norton Internet Security installed on this machine as well. I believe that my issue might be with it. But can't figure out how to make Outlook 2003 work with the pst file being on the network drive.
I have tried many things to correct this problem. I have listed them below for reference. Btw, when I move the file back to it's original location it works just fine.
1. I have disable all of norton internet security. Including antivirus, spam, scripting, firewall. I have stopped short of deinstalling it.
2. I have created a new profile for this email account.
3. I have recreated the links in outlook to the new location of the pst file.
4. I removed the files from the original location on the locale drive.
5. I have searched microsoft for solutions.
6. I have searched this site for solutions.
7. I have searched with google for solutions.
8. I still have the error. I pretty sure I am correctly changing the pointers as I'm able to make it work when I put it back to it's original location. I don't see anything in norton that I can change to make sure that it knows where the file is.
Thanks,
Brian
I have tried many things to correct this problem. I have listed them below for reference. Btw, when I move the file back to it's original location it works just fine.
1. I have disable all of norton internet security. Including antivirus, spam, scripting, firewall. I have stopped short of deinstalling it.
2. I have created a new profile for this email account.
3. I have recreated the links in outlook to the new location of the pst file.
4. I removed the files from the original location on the locale drive.
5. I have searched microsoft for solutions.
6. I have searched this site for solutions.
7. I have searched with google for solutions.
8. I still have the error. I pretty sure I am correctly changing the pointers as I'm able to make it work when I put it back to it's original location. I don't see anything in norton that I can change to make sure that it knows where the file is.
Thanks,
Brian
ASKER
gfrair,
Thanks for the comments.
I have used the mail utility in control panel to make the changes. However, I didn't think to double check the permissions. I don't believe that is the cause as I created the subdirecty and copied the files while logged on as that user. But a good suggestion never the less and I'll double check it.
Brian
Thanks for the comments.
I have used the mail utility in control panel to make the changes. However, I didn't think to double check the permissions. I don't believe that is the cause as I created the subdirecty and copied the files while logged on as that user. But a good suggestion never the less and I'll double check it.
Brian
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Just to make sure, are you using the "Mail" utility found in the Control Panel to create the link to the data file?
Also, make sure that the permissions on the share that you are using are set correctly (e.g. -> Read, Write, Modify, etc.)
Cheers.