0x80004005 error when sending and receiving email in outlook 2003

Posted on 2006-04-14
Last Modified: 2008-01-09
I have attempted to move the pst file for outlook to a network drive.  When I move the file I get Outlook's 0x80004005 error stating that it can not send or receive email.  I have Norton Internet Security installed on this machine as well.  I believe that my issue might be with it.  But can't figure out how to make Outlook 2003 work with the pst file being on the network drive.

I have tried many things to correct this problem.  I have listed them below for reference.  Btw, when I move the file back to it's original location it works just fine.

1.  I have disable all of norton internet security.  Including antivirus, spam, scripting, firewall.  I have stopped short of deinstalling it.
2.  I have created a new profile for this email account.
3.  I have recreated the links in outlook to the new location of the pst file.
4.  I removed the files from the original location on the locale drive.
5.  I have searched microsoft for solutions.
6.  I have searched this site for solutions.
7.  I have searched with google for solutions.
8.  I still have the error.  I pretty sure I am correctly changing the pointers as I'm able to make it work when I put it back to it's original location.  I don't see anything in norton that I can change to make sure that it knows where the file is.

Question by:dcmense
    LVL 1

    Expert Comment

    If you have disabled Norton Internet Security and the problem still persists, then it has nothing to do with Norton.  

    Just to make sure, are you using the "Mail" utility found in the Control Panel to create the link to the data file?

    Also, make sure that the permissions on the share that you are using are set correctly (e.g. -> Read, Write, Modify, etc.)


    Author Comment


    Thanks for the comments.  

    I have used the mail utility in control panel to make the changes.  However, I didn't think to double check the permissions.   I don't believe that is the cause as I created the subdirecty and copied the files while logged on as that user.  But a good suggestion never the less and I'll double check it.

    LVL 1

    Accepted Solution

    After doing a little more research, the problem may lie in Norton AntiVirus.  Check this link out just for giggles:;en-us;329936&spid=2520&sid=307


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