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Office applications hang when I try to save

it_mike asked
Medium Priority
Last Modified: 2012-06-22
When I try to save any office file, it stops responding and hangs.  I am able to save other files, including wordpad.  Just not office.
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Lee W, MVPTechnology and Business Process Advisor
Most Valuable Expert 2013

Where are you saving to?  Floppy?  Are you using Windows 2000?

When you open files that are saved on the network, are they slow to open?  If you save a file in MS Office to the C:Drive do you still get the error? - I'm wondering if there could be a problem with your network card

Here is a few ideas that might be worth trying
Try opening word from the run command, (type winword /a ) and this will open word without any addins, now try to open a file and save as before.  If you still get the error then you know it isn't any extra addins that you might have installed.
I would also look at the Anti Virus software that is running on the PC, sometimes this can cause problems as it will scan on save.  Disable the AV (just for a minute and test)

Other things to try.
Go to the microsoft website and download the latest patches for your version of office.
Through control panel do a repair on the office installation
byundtMechanical Engineer
Most Valuable Expert 2013
Top Expert 2013

Hi it_mike,
Please see B-M-C's comment in http:/Q_21815502.html#16465442      Apparently, Microsoft rolled out a security update on Tuesday which conflicts with software installed with HP scanners, HP cameras and HP printers that include camera card readers. The cure is a registry tweak.


4/25/06 Postscript:
The problem keeps expanding, and now includes some users with NVIDIA video cards. For details and fix, please see Microsoft's Knowledge Base article at http://support.microsoft.com/?kbid=918165

Microsoft posts different registry tweaks for Windows 2000 users than for Windows XP or Windows Server 2003. The instructions B-M-C provides in the next comment apply to Windows XP users and only when the problem results from Hewlett Packard cameras, scanners or printers. All other should see the Microsoft Knowledge Base article.
It's a conflict between a recent Windows Update and HP printer or scanner software.

See http://support.microsoft.com/?kbid=918165 for explanation and fix

Or do this (which is a quick way of doing what MS suggest):
Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
Click Start, run
Paste into the dialogue box and hit return.

==Copy below here==
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=Copy above here==

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Anyone had any luck with Microsofts fix?
byundtMechanical Engineer
Most Valuable Expert 2013
Top Expert 2013

Quite a few people have reported success in recent EE questions, using both Microsoft's regedit.exe tweak and B-M-C's shortcut.

We had this problem on one user.  The above B-M-C reg command fixed it immediatly.   Didn't even have to reboot.


Sorry about the delay, had some personal issues.  I noticed that when that happened, a process started running called "versclid.exe".  I changed that to versclid.exx so it would'nt run when I tried saving it.  It worked for now.  Thanks guys

Versclid.exe was introduced in the hotfix mentioned above. It validates shell extensions to circumvent a vulnerability in Explorer.

It's not advisable to just rename it like this as this reintroduces the vulnerability.

You should perform the registry edit recommended by Microsoft int he link in my post above. You can do this by following MS's instructions, using the method I posted above, or by means of startup scripts or groups policies where relevant.

But if you "break" it as you have done, you leave yourself vulnerable as dodgy felllows around the world now know of this vulnerability and that a number of people have uninstalled or disabled it and will be thinking of ways to exploit this fact...
I had the similar issue, I couldn't open some documents via word using open, could use save save but not save as. The above fix sorted it out. Thanks
just for the record I had this exact problem with a customer's system.  The registry entry that was posted by B-M-C worked like a charm.  excellent!

thanks again


Yea, did the regedit.  Worked great, thanks.

Yes, I'd been having the same problems (unable to save and access typed URLs from IE). I "repaired XP Pro" last night all was well afterwards so I went to bed leaving MS Updates to get themselves back to the latest versions and to my horror this morning the same (save as hang problem) was there. I knew then it was MS Critical Fix which had caused the problem and thanks to you guys the REGEDIT fix worked immediately.
Thanks .....
Yeah I had exactly the same problem, did not work the first time as I omitted a space in the scirpt but it worked the second time.  Has also fixed a problem I had with using the address bar in IE that wasn't working.  Great cheers guys
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