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Outlook freezes when inserting or attaching a file to a message... Outlook 2003

Outlook freezes when inserting or attaching a file to a message... I only have three network drives and i can connect to them with no problem. I've scanned for viruses found a couple removed them did a chkdsk, repaired office still have problems. This is the second user at my camp with this same problem first one worked after i repaired office and did a check disk. they are heavy outlook users both mail bags as less than 5 gig on outlook 2003,,,

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1 Solution
daniels48Author Commented:
one more note he can go into excel or word open a file and do a save as and the window opens but when you hit the check to save in it doesnt open and just freezes...

daniels48Author Commented:
ok another observation i went into safe mode and opened up a word & excel file same problem even after I reinstalled office...
Greetings, daniels48 !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. How did you start Office in Safe Mode? Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  


Best wishes!
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daniels48Author Commented:
ok but now that I see there is problems even opening a word or excel file and you cant do a save as because the drop down doesnt pop up to save it in a location I not sure this is an Outlook problem. It looks more like something has ahold of Office. I reinstalled it through add & remove programs but i didn't really blow it away. The only refference I can find on the net is that they think it's looking for network drive's that aren't there which I removed just to see what happens and no help.

daniels48Author Commented:
Read this from the bottom up. It worked right off removing the windows security update i'll wait see if it comes back before editing the registry.

Thanks War1 for trying to help this was driving me crazy....

Removing the update is not the permanent solution as Automatic Updates
will download and install it again.  Have you tried the Registry hack?
This is how you do:
Option 1 - Modify the registry
- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the
without the quotes; this will start Registry Editor
- Locate the
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
- Close Registry Editor

> this problem was caused by Win Sec Update
> KB908531. I removed and the problem went away.
> Go to Add/Remove Programs, check the box (at the top) for Show Updates, then
> go to the Win Updates and remove KB908531.
> Hope this helps.

> "Armando Robles V." wrote:

> > I need some help in this issue.
> > I tried to save as in windows excel, word 2003 and the program in not
> > responding.
> > I use windows xp pro version 2002 SP2, pentium 4 CPU 3,21 GHS 1.00 GB RAM.
> > This problem starts on friday
> > Thanks in advance
> > Armando Robles V.
 Was this




Just a follow up - I too ran into this problem over the weekend with a user who installed the latest round of Microsoft security updates.  Sadly, I performed a full uninstall / reinstall of Office before finding this article (typical).

- Removing the security update did fix the problem, however, once the update was reinstalled the problem came back.
- Performing the registry hack with the KB908531 update installed fixed the problem (no reboot required)

With any luck Microsoft will pull this update soon and release an updated (tested) version of it.

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