Open Dialog Box (not responding)

Posted on 2006-04-15
Last Modified: 2008-03-06
We have a XP Professional SP2 Running XP Office Professional Running SP3, It just started (1) day ago. When you go to open a doc from "file open", you get a freeze in the "Open Dialog Box (not responding)".  This is true for Word, Excel, Access and also from Outlook if you try to attach a file. On Thursday Afternoon we deleted Temp Internet file and installed about 850 fonts. Friday is when we started receiving this problem.
Question by:LSwitzer
    LVL 80

    Expert Comment

    Hi LSwitzer,
    Please see B-M-C's comment in http:/Q_21815502.html#16465442      Apparently, Microsoft rolled out a security update on Tuesday which conflicts with software installed with HP scanners, HP cameras and HP printers that include camera card readers. The cure is a registry tweak.

    LVL 5

    Accepted Solution

    It's a conflict between a recent Windows Update and HP printer or scanner software.

    See for explanation and fix

    Or do this (which is a quick way of doing what MS suggest):
    Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
    Click Start, run
    Paste into the dialogue box and hit return.

    ==Copy below here==
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
    =Copy above here==

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