Microsoft Office Apps "File open" continuous hourglass

Posted on 2006-04-16
Last Modified: 2008-03-17
When I am in any office 2003 application and try to either "File Open" or "File Save As", I get a continuous hourglass. How do I fix this? I am using XP. Thank you
Question by:rogerdankert
    LVL 80

    Expert Comment

    Hi rogerdankert,
    This is not a common question, but it has been posted four times this weekend in one form or another. I am therefore suspecting that there is some new strain of malware or a product update that is causing the problem. I do not know what is going around that might cause the problem, but am hoping that you can discover it by a methodical troubleshooting approach.

    Please try to identify when the problem started and what software or updates you might have installed just prior. Try going back in time to a previous Windows installation point.

    LVL 5

    Accepted Solution

    It's a conflict between a recent Windows Update and HP printer or scanner software.

    See for explanation and fix

    Or do this (which is a quick way of doing what MS suggest):
    Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
    Click Start, run
    Paste into the dialogue box and hit return.

    ==Copy below here==
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
    =Copy above here==

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