Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


Microsoft Office Apps "File open" continuous hourglass

Posted on 2006-04-16
Medium Priority
Last Modified: 2008-03-17
When I am in any office 2003 application and try to either "File Open" or "File Save As", I get a continuous hourglass. How do I fix this? I am using XP. Thank you
Question by:rogerdankert
LVL 81

Expert Comment

ID: 16464441
Hi rogerdankert,
This is not a common question, but it has been posted four times this weekend in one form or another. I am therefore suspecting that there is some new strain of malware or a product update that is causing the problem. I do not know what is going around that might cause the problem, but am hoping that you can discover it by a methodical troubleshooting approach.

Please try to identify when the problem started and what software or updates you might have installed just prior. Try going back in time to a previous Windows installation point.


Accepted Solution

B-M-C earned 2000 total points
ID: 16465442
It's a conflict between a recent Windows Update and HP printer or scanner software.

See http://support.microsoft.com/?kbid=918165 for explanation and fix

Or do this (which is a quick way of doing what MS suggest):
Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
Click Start, run
Paste into the dialogue box and hit return.

==Copy below here==
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=Copy above here==

Featured Post

Become an Android App Developer

Ready to kick start your career in 2018? Learn how to build an Android app in January’s Course of the Month and open the door to new opportunities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I would like to show you some basics you can do with Mailings in MS Word. It´s quite handy feature you can use for creating envelopes, labels, personalized letters etc. First question could be what is this feature good for? Mailing can really he…
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
Enter Foreign and Special Characters Enter characters you can't find on a keyboard using its ASCII code ... and learn how to make a handy reference for yourself using Excel ~ Use these codes in any Windows application! ... whether it is a Micr…
Suggested Courses

571 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question