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CD drive problem

Hi Experts,

I am having Pentium III with Windows 98 OS.
My cd drive has started opening and closing itself.  And now its not able to read any CD.
After a bit of search in EE and google i found that there is a virus in my system.

But could anybody help me how to remove the virus ? I hav Norton 2003 installed and not able to upgrade since my CD drive is not working.

I cant update the virus definition also, since my system in not connected to internet.

Please can u tell me which file or registry entry to delete in order to remove this virus ?

Thanks in advance.
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avinthm
Asked:
avinthm
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3 Solutions
 
haim96Commented:
first thing to do is to find which virus do you have.
after you got this info you can download (with other machine or friend)
file to remove the virus.
for most kind of the virus you will be abale to find special remover for the
specific virus.

an other method is to connect the drive as secondery to well protected machine
and scan it but it's kind of risky.

and last thing is try to connect USB drive but note that if didn't done it before
you need to install USB store driver (which could be a problem ...)
with the USB drive you will be update the antivirus or what ever you want.
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haim96Commented:
by the way, did you try safe mode ?
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avinthmAuthor Commented:
> first thing to do is to find which virus do you have.
how do i find which virus has infected my system?
i have double clicked a file (which was having a folder as icon but was infact a .exe)
the file was in a floppy.
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avinthmAuthor Commented:
> did you try safe mode ?
ya i tried booting in safe mode and scanned the system.
i didnt find any virus
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Irwin SantosComputer Integration SpecialistCommented:
Perhaps not rule out that you CD-drive may be broken... your system is 8-9 years old.
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avinthmAuthor Commented:
> CD-drive may be broken..
CD drive is perfectly fine.
how do i know which virus has infected my system ?
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Irwin SantosComputer Integration SpecialistCommented:
@avinthm...can you confirm this by attaching the drive to another computer and see if it runs OK?  At least we can rule this out as you haven't given any definitive evidence that it is working.  By attaching the drive to another machine, and it if exhibits the same result, then the drive is bad.  If not, then that is one thing that the Experts can rule out for sure.
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avinthmAuthor Commented:
If you could tell me how can i identify the virus in my system then it could be of more help.
The secondary thing is cd drive.
Once i remove the virus, i think my cd drive will wok fine.
I am 100% sure that my system is infected by a virus...so please let me know how to remove it.
irwinpks and hain96, thanks for reply

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Erik BjersPrincipal Systems AdministratorCommented:
If your computer has internet;

Go here http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Click the GO butten

This will run Symantec's online virus scan and if your computer is infected there is a 99% chance it will find it, if no virus is found then I'm with irwinpks and it is a hardware related problem.

Try these links form symantec.com
http://securityresponse.symantec.com/avcenter/venc/data/trojan.suffer.html
http://securityresponse.symantec.com/avcenter/venc/data/trojan.cdtray.html


For the complete search results on symantec.com
http://search.symantec.com/custom/update/query.html?filter=all&nh=10&hitsceil=100&st=1&context=gbh&qt=CD+opens+and+closes&x=0&y=0
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Erik BjersPrincipal Systems AdministratorCommented:
I think it is trojan.cdtray if it is a virus
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Irwin SantosComputer Integration SpecialistCommented:
Do you have another computer system that you can use that is 100% virus free.

You can remove the hardrive from the infected system and attach to the computer and scan.  Return to your computer when done.
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Irwin SantosComputer Integration SpecialistCommented:
http://www.majorgeeks.com/HijackThis_d3155.html

download and install the above program, post your results
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avinthmAuthor Commented:
irwinpks,
I dont have another computer. Otherwise i could do it.
Anyways i have dowloaded HijackThis. I will run the utility and let you know.

ebjers,
If its trojan.cdtray ....then how do i remove it? any registry entry? or any particular file to delete?
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Erik BjersPrincipal Systems AdministratorCommented:
Removal instructions are on the link I posted above
http://securityresponse.symantec.com/avcenter/venc/data/trojan.cdtray.html
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Irwin SantosComputer Integration SpecialistCommented:
@callandor...all this time I was reviewing the logs by hand and memory...WOW, I learned something new today :-)  Didn't know there was an analyzer.. but that is a good thing, as it confirms my own reference.  Thanks.
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haim96Commented:
if you are sure that your Cd drive is OK try to make bootable cd
with antivirus update,and other stuff you might need.
boot from the cd and then copy the files you need to drive C and use them.
boot again to your OS ,install and be happy !!  :)
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arthurjbCommented:
You may be chasing the proverbial goose here.

Even if you do have a virus, the symptoms you posted are also indicative of a hardware failure.

Make sure to try the cd drive with a known good commmercial program disk.  If the drive trys to read the disk and then spits it out, it could be a hardware problem.

I noticed a comment where you said that the drive was ok, but you also had another comment where you said you do not have another computer.  Unless you can install the drive into another computer, you cannot verify that it is ok.....  It can be new and still broken, and it can be intermitent, working sometimes and not others.  Installing a known good drive into the bad computer is also a way to tell...
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avinthmAuthor Commented:
i ran hijackthis on my system and this is the log analysis of the report

http://www.hijackthis.de/logfiles/5c49e049daedcfb8b8ac11d0a1b542a4.html

i know that my system IE is not updated, for that i need CD drive :)

well thank you guys for all your valuable suggestions.
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Irwin SantosComputer Integration SpecialistCommented:
Ok.. you got malware.. let's get rid of that
Download Ewido, http://www.ewido.net/en/download/, install, open program, check for updates, restart computer, press F8 before windows logo appears, select safe mode, open Ewido, run full system scan. let Ewido delete all it finds, if anything is called serious by Ewido, disable Norton's Goback, and run Ewido again.
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avinthmAuthor Commented:
Oh thanks for that instruction....will definitely help me some time.
There was RundlI32.exe in my Windows\System directory.
I deleted it booting my system in Safe mode( couldnt delete it when running in Normal mode).

And i also found that my CD drive is corrupt. I have to buy a new one.
So the problem with my system was a virus as well as CD drive was corrupt.

Thanks for your valuable suggestions guys.
Definitely give points to all ( need to increase points for this :) )
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Irwin SantosComputer Integration SpecialistCommented:
cool... thank you!
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avinthmAuthor Commented:
Callandor,

I wanted to give points for you also, for providing that hijack analyzer link.
It was very useful.

Thanks to all.
Cheers :)
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Irwin SantosComputer Integration SpecialistCommented:
cool. thank you!
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CallandorCommented:
avinthm,

I appreciate the thought - it isn't necessary.
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