can't install a program

I tried to install a software from a server on a XP pro client (brand new) and got a Uninstallshield error. It keeps saying it is running. It tells me to turn it off first and running the setup again. How can I solve this error?
VBdotnet2005Asked:
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StillUnAwareCommented:
Some previuos uninstallation has not completed yet, You should at least reboot and try again.
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VBdotnet2005Author Commented:
I tried that several times. I don't see any instances of it running
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StillUnAwareCommented:
What were You uninstalling lately? Try reinstalling that peace of software once again.
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mav7469Commented:
The other thing I have seen, and this is going to sound weird, is sometimes you have to map a drive letter to the server before you run the install program.
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VBdotnet2005Author Commented:
never mind. It works. I just uninstalled it. Thanks  :)
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