Emails automatically going to the deleted folder

Posted on 2006-04-17
Last Modified: 2010-04-08
In the past few days some of my emails started going directly to the Deleted folder.  They are idenfied as SPAM, even though they are not.  Some of them are even in the Safe sender's list.  I looked through my settings but could not find what is controlling this.  I just want the emails to go the the Indox.
Question by:prservices
    LVL 97

    Expert Comment

    Greetings, prservices !

    Check if you have a mail rule set to move email to Deleted folder.

    Check if you have Spam filter turn on too high.  Change the level of junk e-mail protection

       1. On the Tools menu, click Options.
       2. On the Preferences tab, under E-mail, click Junk E-mail.
       3. Reduce the protection level to the next lower one.

    Best wishes!

    Author Comment

    This is already set to low and I have only 1 rule.   Can you think of anything else?
    LVL 97

    Accepted Solution

    Check if an addin is interfering.  Did you install a recent addin or updated one?  Go to Tools > Options > Other > Advanced > Addin Manager or COMM Addin and disable addin in one at a time.

    Make sure you have the latest update to Outlook. Outlook is up to service pack 2 and hotfixes.

    Another possibility is that Spam filtering is corrupted.  Reinstall Outlook, which ever is easier.
    LVL 97

    Expert Comment


    We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

    Thanks, war1

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