Problem backing up/exporting .pst data

I'm attempting to use the .pst backup program so that i can import the user's Outlook data onto another computer.  However, the user has all his folders (inbox, contacts, outbox, etc) under the "Outlook Today" parent folder.  When I attempt to use the backup program, it only gives me the "Archive Folders" as a choice for back up and the inbox, etc. is not a part of this.  And, of course I'm not able to move the inbox into another folder.  

Outlook version is 2002....

Any suggestions for the best way to export all folders within a user's outlook account?  I'm not having much luck...
GSSL_ITAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

war1Commented:
Greetings, GSSL_IT !

You should be able to find the main PST file in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.

The PST is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.


Best wishes!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.