Outlook Error Message: 'Unable to open the Outlook Window.  The set of folders could not be opened. The server is not available.'

Posted on 2006-04-17
Last Modified: 2012-05-05

I'm using Outlook 2003 and Windows XP on a Dell desktop.  My computer crashed with Outlook open and after rebooting, I receive this message every time I try to open Outlook:

'Unable to open the Outlook Window.  The set of folders could not be opened. The server is not available. Contact your administrator if this condition persists.'

I have tried using the Office 2003 disk to 'repair' and 'reinstall' --- but no luck.

I'm completely locked out of my email.

Thanks in advance for your help.
Question by:RBielecki
    LVL 97

    Accepted Solution

    Greetings, RBielecki !

    What were you doing when Outlook crash? Reading or composing an email?

    1. The file holding your email may be corrupt.  Repair it with ScanPST.

    2. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    3. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    4. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    5. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    6. Create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Best wishes!

    Author Comment

    Very well done!  #1 did the trick - a lifesaver.  Best, RBielecki
    LVL 97

    Expert Comment

    RBielecki, glad the problem is fixed.

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