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Outlook Error Message: 'Unable to open the Outlook Window.  The set of folders could not be opened. The server is not available.'

Posted on 2006-04-17
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Last Modified: 2012-05-05
Hello,

I'm using Outlook 2003 and Windows XP on a Dell desktop.  My computer crashed with Outlook open and after rebooting, I receive this message every time I try to open Outlook:

'Unable to open the Outlook Window.  The set of folders could not be opened. The server is not available. Contact your administrator if this condition persists.'

I have tried using the Office 2003 disk to 'repair' and 'reinstall' --- but no luck.

I'm completely locked out of my email.

Thanks in advance for your help.
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Question by:RBielecki
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war1 earned 1000 total points
ID: 16473349
Greetings, RBielecki !

What were you doing when Outlook crash? Reading or composing an email?

1. The file holding your email may be corrupt.  Repair it with ScanPST.
http://www.emailaddressmanager.com/outlook/repair.html

2. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

3. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

4. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

5. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

6. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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by:RBielecki
ID: 16481061
Very well done!  #1 did the trick - a lifesaver.  Best, RBielecki
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by:war1
ID: 16481137
RBielecki, glad the problem is fixed.
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