New message has arrived button does not bring up new message

When new email arrives in Outlook (2002) a dialogue box pops up. It says something like "New mail has arrived, would you like to read it now?" Clicking yes does not bring up the new message as I expected it to. Any ideas experts?
Mike
allaboutmikeAsked:
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war1Commented:
Greetings, allaboutmike !

Toggle the email notification option

1.    On the Tools menu, click Options.
2.    On the Preferences tab, click E-mail Options and click to un-select the "Display a notification message when new mail arrives" check box, and click OK and OK.
3.    Go back to Tools > Options > Email Options and select "Dispaly a notification...", and click OK and OK.

Now test to see if you can click Yes and view the new message.

Best wishes!
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war1Commented:
allaboutmike,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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allaboutmikeAuthor Commented:
Sorry Experts, I was trapped out of town for a few days by cyclone related flooding. I will get back to you on this when I next visit this machine (it's not mine) on Wednesday. Thanks for your input so far.
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war1Commented:
Thanks for the update, allaboutmike!
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allaboutmikeAuthor Commented:
War1, finally got back to see this machine. Your suggestion has made no difference I'm afraid.
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war1Commented:
allaboutmike,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614
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allaboutmikeAuthor Commented:
War1, I will be back to this client in 2 weeks (out of town next week for computer show). I'll try these then and get back to you. Thanks for your help and patience.
Mike
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war1Commented:
allaboutmike, keep us updated.
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allaboutmikeAuthor Commented:
Sorry Gents, been a bit hectic since I returned.
No joy with etect and repair (has this ever worked for anyone to solve anything?) will be trying reinstall next visit as I ran out of time last week.
Mike
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allaboutmikeAuthor Commented:
Just went back and reread your previous post and realised I was only looking at the bottom two lines of suggestions (so tired, must catch up on sleep) I will obviously also try the other methods you have put in.
Thanks agsain war1
Mike
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war1Commented:
Mike,

I tried to my troubleshooting steps so that the less intrusive ones are tried first. A couple of minor problems have been repaired with Detect and Repair, especially if problem is related to other Office programs.
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allaboutmikeAuthor Commented:
Apologies war1, the machine had to be reformatted for other reasons and I forgot to close this question. I have awarded you the points for the thorough answer and continued support you provided. Keep up the good work!
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