Outlook XP Locks up when attaching files

Posted on 2006-04-17
Medium Priority
Last Modified: 2008-02-01
Have a client that is using Outlook XP on Win XP.  When he tries to add attachments to outgoing emails, when he clicks on Insert File and then clicks on folders, Outlook locks up.  He can insert files that are on the root individually, though.  I tested and the client can browse folders to add attachments from Comcast email.  So it's definitely Outlook.  I tried Detect and Repair fom within Outlook and a system restore but to no avail.  At a lost.
Question by:071171
LVL 97

Accepted Solution

war1 earned 2000 total points
ID: 16475169
Greetings, 071171 !

My guess is the an addin is interfering.  But go through these steps:

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.


Best wishes!

Expert Comment

ID: 16485820
I had a user with the same problem, and most of my attempts to get to the root of the problem only succeeded in locking up the machine.

You may have seen this news since, but if your user has any HP peripherals that use Share-to-Web, then this could be the cause:



The user I had with the issue hasn't been available for me to run through it with him, so I can't vouch for it's effectiveness.

Good Luck.

Expert Comment

ID: 16501666
HP's "share to web" software was the culprit in my case. Easier than following the above Microsoft's lame registry fix, JUST REMOVE Share to Web. Who really uses it anyway??

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