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Characters in emails that become very large after being transmitted ...

Posted on 2006-04-18
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Last Modified: 2011-09-20
I have a Client when he sends an email with standard size text (Arial 10), the receiver sees some of the letters like at 72 point.  Not all of them, just some of them.

Any ideas on why this is happening and what can be done to prevent it?
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Question by:dasiuser
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Expert Comment

by:Irwin Santos
ID: 16477441
is the user sending in plain text vs. HTML?
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Author Comment

by:dasiuser
ID: 16478420
Would to have to verify to be sure, but as a rule, I usually set this to HTML ...
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Expert Comment

by:war1
ID: 16478524
Greetings, dasiuser !

Is the recipient receiving the email in Outlook.  HTML in Outlook may not view correctly other than Outlook client.  MS Word as editor could also be the problem.

Disable MS Word as editor and send again in HTML.

If no joy, send in Plain Text format.

Best wishes!
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Author Comment

by:dasiuser
ID: 16478944
MS Word is always turned off when I set these up ... But I will have the user change the msg format to Text and try that ...  

Thanks ...
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Expert Comment

by:war1
ID: 16479212
dasiuser, keey us updated.
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Author Comment

by:dasiuser
ID: 16481754
I have had the client change the format of his email to "plain text" now and we'll have to see what happens.  The reason is that it doesn't happen all the time and there is no pattern ...

Thanks for all the suggestions ...

dasiuser ...
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Expert Comment

by:war1
ID: 16481781
dasiuser, thanks for the update.
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LVL 97

Expert Comment

by:war1
ID: 16515193
dasiuser,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:dasiuser
ID: 16750958
None of the answers helped.  I still don't have an answer to the problem and it continues.  But thanks anyway ...
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Expert Comment

by:Irwin Santos
ID: 16751300
Backup your Outlook to a .PST file.

go into Control Panel, MAIL, then remove anything in your DATAFILES listing.

open Outlook, it wil prompt you to create a new user profile.  once done.  test the account with an email (same as described above).  If it works, close Outlook, go back into Control Panel, MAIL, and then add that .PST file that you created.

Reopen Outlook and test.
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Expert Comment

by:war1
ID: 16751810
Check if an Outlook addin is interfering with the fonts. Disable the addins and see what happens. You can disable addins by going to Tools > Options > Other > Advaced Options > Addin Manager
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Expert Comment

by:Irwin Santos
ID: 16914723
@dasiuser...did you forget us?
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Author Comment

by:dasiuser
ID: 16924011
Ok ... I discovered what was causing the problem.  It was not related to Outlook, but rather a third-party software proxy program that is the culprit.

Thanks for all your help ... You can close out this case.

DASI
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