Outlook Express - Buttons in the toolbar disapear after a while

Posted on 2006-04-18
Last Modified: 2008-03-04

One of our customer have a weird problem.

On a Win2000 station (virus / spyware free) , when the user left his outlook Express open for some hours, somes
of buttons in the toolbar disapear.
We format the pc, install the office & professional ERP soft and it's ok for a week..and last week
the customer phoned because the bug came back.

I don't understant why ...any idea who to fix it or why we have this bug.

I saw un EE answered question that spoke about the same problem but even if we fix or re-install IE6 & OE6, the problem is the same or come back the next business day.

Thanks for reading my poor english .

Best regards

Bruno ( from france)

Here is the main caracteristics of the PC.

Compaq EVO310

Win 2000 SP4

IE6 full updated

Viruscan Enterprise 4.X

Question by:intercube
    1 Comment
    LVL 6

    Accepted Solution

    I ran across a site that refers to a similar situation but it involves modifying the registry.  If you decide to go forward with this suggestion, make sure to backup your registry before making any changes, otherwise you could render the computer inoperable!

    Under PROBLEMS list, click on "Toolbars disappear from Message Composition windows or the main OE window"

    Good Luck!

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