Communication problems with HP printer 3330mfc

Posted on 2006-04-18
Last Modified: 2013-12-15
Hi there, I wonderif anyone could guide towards the source of my problem:

I have a P4 computer with asus mobo XP home SP2 (brief description) and installed through paralel (somehow) a HP 3330mfc printer.

Well, out of the blue, one day the "HP Director" started coming up with a message when entering windows saying that it couldn't communicate with the device. Sometimes, after clicking once on the retry button solved the problem, most of times, it wouldn't do anything and kept on coming up until cancel was pressed. In that case, it obviously didn't appear as connected, but I could print from command prompt.

Numerous things have been tried, reinstalling, un-installing and installing from scratch, updating, downdating, cursing... nothing works. However some days it works just fine. For 5 minutes. When not needed. Frustrating.

Any ideas at all?

Thanks in advance.
Question by:cyberfin
    LVL 91

    Accepted Solution

    i would test the printer and cable on another PC first, to be sure where the problem lies; is it the printer, or the PC causing this.

    Author Comment

    Well, I seem to have solved it myself...

    The problam was software based. I can't 100% confirm it, but I'm almost certain that the problem was caused by the "HP Director" utility that starts automatically on windows logon. I took it out from the startup program menu which means that it doesn't start unless I execute it from the hp program group. It doesn't affect the programs printing and scanning. So far so good.

    My theory is that it tried detecting the printer too early in the boot up process. I don't know if another solution would be to edit the program boot up sequence so that the director is the last software to load; to give the pc sometime to load all rutines.

    Anyway, thanx for the input :)

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