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Word Excel etc all crash when "Save as" option is clicked. Application hangs and requires restarting.

I have a PC in to fix that has recently encountered the following problem. When you click "save as" from Word the application just stops no dialog box appears, the cursor shows that the system is busy but no matter how long it's left nothing happens and the program has to be terminated manually. I then recieved a laptop from an entirely different company suffering from the same exact problem both within the last few days. i have tried doing a repair of Office to no avail, i then checked if the problem existed in excel, frontpage etc. and sure enough the same thing happens. Non office applications don't experience a problem when "Save as" is selected. from looking in the event viewer the only information is:-

hanging application WORD.EXE version 10.0.2623.0 hangmodule hung app, version 0.0.0.0, hang address 0x00000000

Anyone had this problem before as i can't find it anywhere on Google or this and other forums.

please help  
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mendmycomputer
Asked:
mendmycomputer
2 Solutions
 
TimCotteeCommented:
Hi mendmycomputer,

http://support.microsoft.com/kb/918165 could be your culprit

Tim Cottee
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B-M-CCommented:
It's a conflict between a recent Windows Update (KB908531) and HP printer or scanner software.

See http://support.microsoft.com/?kbid=918165 for explanation and fix

Or do this (which is a quick way of doing what MS recommend):
Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
Click Start, run
Paste into the dialogue box and hit return.

==Copy below here==
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
==Copy above here==

You might consider including it in a startup script or setting via group policy if you've a lot of affected PCs.
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mendmycomputerAuthor Commented:
Sorted the problem on the PC now to try the laptop...

And bingo! sorted on the laptop too. I'm going to split the points purely because although B-M-C offered the same solution later i did use B-M-C's quick method.
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