Word Excel etc all crash when "Save as" option is clicked. Application hangs and requires restarting.
Posted on 2006-04-18
I have a PC in to fix that has recently encountered the following problem. When you click "save as" from Word the application just stops no dialog box appears, the cursor shows that the system is busy but no matter how long it's left nothing happens and the program has to be terminated manually. I then recieved a laptop from an entirely different company suffering from the same exact problem both within the last few days. i have tried doing a repair of Office to no avail, i then checked if the problem existed in excel, frontpage etc. and sure enough the same thing happens. Non office applications don't experience a problem when "Save as" is selected. from looking in the event viewer the only information is:-
hanging application WORD.EXE version 10.0.2623.0 hangmodule hung app, version 0.0.0.0, hang address 0x00000000
Anyone had this problem before as i can't find it anywhere on Google or this and other forums.