Word Excel etc all crash when "Save as" option is clicked. Application hangs and requires restarting.

Posted on 2006-04-18
Last Modified: 2008-01-09
I have a PC in to fix that has recently encountered the following problem. When you click "save as" from Word the application just stops no dialog box appears, the cursor shows that the system is busy but no matter how long it's left nothing happens and the program has to be terminated manually. I then recieved a laptop from an entirely different company suffering from the same exact problem both within the last few days. i have tried doing a repair of Office to no avail, i then checked if the problem existed in excel, frontpage etc. and sure enough the same thing happens. Non office applications don't experience a problem when "Save as" is selected. from looking in the event viewer the only information is:-

hanging application WORD.EXE version 10.0.2623.0 hangmodule hung app, version, hang address 0x00000000

Anyone had this problem before as i can't find it anywhere on Google or this and other forums.

please help  
Question by:mendmycomputer
    LVL 44

    Assisted Solution

    Hi mendmycomputer, could be your culprit

    Tim Cottee
    LVL 5

    Accepted Solution

    It's a conflict between a recent Windows Update (KB908531) and HP printer or scanner software.

    See for explanation and fix

    Or do this (which is a quick way of doing what MS recommend):
    Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
    Click Start, run
    Paste into the dialogue box and hit return.

    ==Copy below here==
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
    ==Copy above here==

    You might consider including it in a startup script or setting via group policy if you've a lot of affected PCs.

    Author Comment

    Sorted the problem on the PC now to try the laptop...

    And bingo! sorted on the laptop too. I'm going to split the points purely because although B-M-C offered the same solution later i did use B-M-C's quick method.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Why You Should Analyze Threat Actor TTPs

    After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

    No matter the version of Windows you are using, you may have some problems with Windows Search running too slow or possibly not running at all. Before jumping into how you can solve this issue, just know there are many other viable alternative deskt…
    Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
    The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
    The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …

    794 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now