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User unable to print from Acrobat Reader

Posted on 2006-04-18
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Last Modified: 2008-03-17
One of my users is unable to print from a published application - Acrobat Reader 7. However he can print fine from Outlook 2003 using the same printer, same server, etc.

The printer drivers are installed on his local system and are being mapped to his Citrix session. Other users on my network, using the same printer and drivers are able to print fine from Acrobat Reader on the Citrix Server.

Any ideas what might be going on?
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Question by:richard_west
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by:mgcIT
ID: 16480284
I've seen problems with Adobe when it wasn't installed under and Admin account on the workstation.  First I would try to uninstall/ reinstall Adobe.  

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by:richard_west
ID: 16480344
Is Acrobat being installed on the workstation? It's just a published app install on the server.

Am I missing somthing here?
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Expert Comment

by:mgcIT
ID: 16480752
no sorry... you're right - I was thinking I'm in the Adobe TA.

What type of error message does this user get when tyring to print from Acrobat?  Also have you tried more than one PDF file to make sure it just wasn't that file?
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by:richard_west
ID: 16480860
The print fails with any files -- not just a single PDF.

The error states: Before you can preform print-related taks such as page setup or printing a document, you need to install a printer.

Now I just learned that this problem is also occuring in outher apps, such as Outloock and Word. The error received there is: Printing is not available.

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mgcIT earned 2000 total points
ID: 16481062
ok... that makes more sense then.  Must be a printer issue.  Are you absolutely sure that this user has the correct printer/driver installed on their local workstation?  Even the slightest differences such as "HP LaserJet PS" vs. "HP LaserJet PCL" can cause it to not map on the server.  Or even something simpler such as caps.. "HP LaserJet PS" is not the same as "hp LaserJet PS".

Also one other thing to try is right-click your published app and go to Properties.  On the Client Options tab uncheck the box that says "Start this application without waiting..."

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by:richard_west
ID: 16481227
Changing the publishied apps properties, client options, and cleainging the check box that says "Start theis application without waiting for printeres to be created" seems to have fixed the problem.

Thank you so much!
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by:mgcIT
ID: 16481376
no problem... glad you got it working
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