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I'm looking for pros and cons about using a shared mailbox vs a mail enabled public folder on Exchange 2003. &nbsp;<br />
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The purpose is to have a single point of contact for customer communications; either solution will use a single address for responses.<br />
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I have an existing mailbox shared physically via a dedicated pc - I'm considering just giving rights to those individuals that need to access the mailbox. &nbsp;But....would I gain anything by switching over to a public folder? &nbsp;Would I lose any functionality?<br />
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Since I'm looking more for feedback than a particular solution, I'm setting the question for 500 points, to be split between the first few insightful answers.<br />
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Thanks for your help.
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I'm looking for pros and cons about using a shared mailbox vs a mail enabled public folder on Exchange 2003.  

The purpose is to have a single point of contact for customer communications; either solution will use a single address for responses.

I have an existing mailbox shared physically via a dedicated pc - I'm considering just giving rights to those individuals that need to access the mailbox.  But....would I gain anything by switching over to a public folder?  Would I lose any functionality?

Since I'm looking more for feedback than a particular solution, I'm setting the question for 500 points, to be split between the first few insightful answers.

Thanks for your help.

Mail enabled public folder vs mailbox

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.