I'm looking for pros and cons about using a shared mailbox vs a mail enabled public folder on Exchange 2003.
The purpose is to have a single point of contact for customer communications; either solution will use a single address for responses.
I have an existing mailbox shared physically via a dedicated pc - I'm considering just giving rights to those individuals that need to access the mailbox. But....would I gain anything by switching over to a public folder? Would I lose any functionality?
Since I'm looking more for feedback than a particular solution, I'm setting the question for 500 points, to be split between the first few insightful answers.
Thanks for your help.