save as command causes word to hang up

Posted on 2006-04-18
Last Modified: 2008-01-09
MS recently carried out a comprehensive system update.  Ever since then, when I try to use the "save as" command on a document word hangs up and I have to do an end task.
Question by:dparrot
    LVL 5

    Accepted Solution

    It's a conflict between a recent Windows Update (KB908531) and HP printer or scanner software.

    See for explanation and fix

    Or do this (which is a quick way of doing what MS recommend):
    Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
    Click Start, run
    Paste into the dialogue box and hit return.

    ==Copy below here==
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
    ==Copy above here==

    Author Comment

    OK.  I tried your "run" solution and it did not help.  Then I tried the Microsoft solution and restarted the computer.  It still has the same problem.  Even when I use Task Manager to end VERCLSID.EXE I still have the same problem.

    I am running Windows XP Media Center on a recent version of an HP Pavillion zd 8000.  I do not have an HP printer.  Mine is an Epson RX700 All in One.

    Isnt there a way to return to the previous OS version or is there some other solution possible?

    Author Comment

    I want to add two other information items.  The problem only occurs witrh my external USB drive.  It does not occur on the C: drive.

    I have a similar problem with Outlook.  If I try to save an attachment to the external drive, Outlook hangs up.

    I have checked the sharing settings on the external drive and it is set to share to the maximum extent.

    Author Comment

    It gets worse.  I saved some photo attachments to the C: drive.  When I right click on the group of them to preview them, the hourglass appears for about twenty seconds then it just stops.  The menu that normally appears never appears.

    Author Comment

    Ignore what I said about the C drive.  It doesn't work either.  I also installed all the office updates.  Still the same problem.

    LVL 5

    Expert Comment

    Well in that case maybe you've found another piece of software that conflicts. The solution will be the same, but the GUID (the long numbers in the command above) you need to add will be different.

    First of all, uninstall the Hotfix from Add/Remove Programs "Security Update for Windows XP (KB908531)" to verify it definitely is this hotfix. If it works without, it is. Install it again though, because it's important.

    Assuming it is definitely the hotfix, the next trick is finding the GUID.

    Download and install this program:

    From the list it produces, identify the shell extension relating to your epsom software. Right click the line and press Ctrl+C then paste here and we'll see what we can work out.

    Author Comment

    I removed Security Update for Windows XP (KB908531) and now my Office products work just fine.  It is totally irresponsible of Microsoft to issue this update in its present form.  I am sure they knew that it would cause Office to crash.  If they didn't, they are even more incompetent - it is their own software for God's sake!

    I downloaded the software and sorted by company.  It did not find any shell extension from Epson.  Unfortunately, your system does not allow me to paste in the results.  If I had an email address, I could send it to you.


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