I have a customer have a problem using this device!
Can anyone help!
The below email is from the customer!
I came back from leave last week and tested a full backup with the Seagate (beige colour) on April 14. It did backup for about 8 hours and stopped after backing up for only 31G out of 52G. Now I can't take out the tape magazine nor tapes from it. It says "Loader error 04/44/E1". Its serial number is HK007SS.
Another backup unit that we have is a black one with the serial number HQ17V is not letting me to load the tape magazine into the unit as I tried to use the unit first before using the Seagate one.
Do you guys have any idea for that?