Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2621
  • Last Modified:

Watchguard X500

For some reason I am unable to get back into my watchguard x500, For some reason the password is not working, is there a way to reset this box back to default , if so how ?  or is there a way to find out the password.  
  • 3
  • 2
  • 2
1 Solution
Rob WilliamsCommented:
I don't know of a way to find the password, but to set the SOHO WatchGuards back to factory configuration you disconnect the power, plug a patch cable in the WAN and 1 LAN port, power up long enough for a normal reboot, then unplug and remove the patch cable.
Also, if like the SOHO's, after factory reset, you will need to have an active/current "LiveSecurity Service" if you have any licenses or upgrades to re-install such as VPN options or user licenses.
Rob WilliamsCommented:
Sorry, according to WG site the X series have a reset button. See page 40 in link below:
focusenAuthor Commented:
Its not like the soho, its much more complex , any ideas ? its an X500
Who's Defending Your Organization from Threats?

Protecting against advanced threats requires an IT dream team – a well-oiled machine of people and solutions working together to defend your organization. Download our resource kit today to learn more about the tools you need to build you IT Dream Team!

What version of the firmware are you running?

themost reliable method to reset a firebox X Core back to factory defaults you do the following:

power off the firebox
if your management server or PC is near enough to the firebox, plug the blue serial cable into the firebox.
holding down the up arrow on the front of the firebox x, power it on.  It will boot into the sysb area
On your management server, run the Watchguard Setup Wizard to create a basic config and slap it onto your firebox.

When the firebox reboots, connect using System Manager, open policy editor and edit your policy to allow access.  You've either deleted or made the rule for the Watchguard service too restrictive.  You need to allow trusted or a range of trusted hosts access to the firebox.
If your management station isn;t nearby, you need to install the Watchguard software on another PC or laptop, assign it an unused address from your trusted range and use a crossover cable to connect ot the FIrebox.
focusenAuthor Commented:
The correct answer is below

Method 3: Using the Reset Button
Before you start, assign the IP address of your management station
to be on the network. Do not use the address, which is being held by the Firebox as a
default. The subnet is
It is recommended that you give your computer’s default gateway
an IP address of
1 Disconnect the Firebox from the network.
Start with the Firebox turned off. Hold down the Reset
button on the back of the Firebox (for Firebox III) or the Up
arrow (for Firebox X) and turn on the Firebox power switch.
On a Firebox X, you can release the Up arrow when the LCD
display shows “Booting SysB.”
On a Firebox III, do not let go of the Reset button until you
see this light sequence:
External light on Triangle: Blinks
Trusted => Optional traffic (Activity): Flashing lights
Sys B: Flickering
Armed: Steady
2 Connect a crossover cable to the management station and
into the Firebox trusted interface (labeled “1” on the
Firebox X).
3 Open a DOS prompt, and ping the Firebox with You should get a reply.
4 In Policy Manager, select File => Open => Configuration
File. Select the configuration file you want to load onto the
Firebox and load it into Policy Manager.
5 In Policy Manager, select File => Save => To Firebox. When
you are asked for the IP address of the Firebox, use with wg as the passphrase.
6 When the Firebox Flash Disk dialog box appears, click the
button marked Save Configuration File and New Flash
7 After the file has been restored on the Firebox, you will have
to reassign the IP address of your management station such
that it is on the same network as the trusted interface from
Method 3: Using the Reset Button
User Guide 355
configuration file that you just used. This will enable you to
reconnect to the Firebox.
After the configuration has been uploaded and the Firebox has
been rebooted, the Firebox X LCD panel displays this:
Firebox X<model number>
SysA - Armed
On a Firebox III, the light sequence should look like this:
Armed light: steady
Sys A light: steady
Rob WilliamsCommented:
Thanks focusen, both for the points and posting your findings. I am sure it will be a great benefit for others in the future, especially where it is more elaborate than most others.

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

  • 3
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now