Watchguard X500

Posted on 2006-04-18
Last Modified: 2013-11-16
For some reason I am unable to get back into my watchguard x500, For some reason the password is not working, is there a way to reset this box back to default , if so how ?  or is there a way to find out the password.  
Question by:focusen
    LVL 77

    Expert Comment

    by:Rob Williams
    I don't know of a way to find the password, but to set the SOHO WatchGuards back to factory configuration you disconnect the power, plug a patch cable in the WAN and 1 LAN port, power up long enough for a normal reboot, then unplug and remove the patch cable.
    Also, if like the SOHO's, after factory reset, you will need to have an active/current "LiveSecurity Service" if you have any licenses or upgrades to re-install such as VPN options or user licenses.
    LVL 77

    Accepted Solution

    Sorry, according to WG site the X series have a reset button. See page 40 in link below:

    Author Comment

    Its not like the soho, its much more complex , any ideas ? its an X500
    LVL 13

    Expert Comment

    What version of the firmware are you running?

    themost reliable method to reset a firebox X Core back to factory defaults you do the following:

    power off the firebox
    if your management server or PC is near enough to the firebox, plug the blue serial cable into the firebox.
    holding down the up arrow on the front of the firebox x, power it on.  It will boot into the sysb area
    On your management server, run the Watchguard Setup Wizard to create a basic config and slap it onto your firebox.

    When the firebox reboots, connect using System Manager, open policy editor and edit your policy to allow access.  You've either deleted or made the rule for the Watchguard service too restrictive.  You need to allow trusted or a range of trusted hosts access to the firebox.
    LVL 13

    Expert Comment

    If your management station isn;t nearby, you need to install the Watchguard software on another PC or laptop, assign it an unused address from your trusted range and use a crossover cable to connect ot the FIrebox.

    Author Comment

    The correct answer is below

    Method 3: Using the Reset Button
    Before you start, assign the IP address of your management station
    to be on the network. Do not use the address, which is being held by the Firebox as a
    default. The subnet is
    It is recommended that you give your computer’s default gateway
    an IP address of
    1 Disconnect the Firebox from the network.
    Start with the Firebox turned off. Hold down the Reset
    button on the back of the Firebox (for Firebox III) or the Up
    arrow (for Firebox X) and turn on the Firebox power switch.
    On a Firebox X, you can release the Up arrow when the LCD
    display shows “Booting SysB.”
    On a Firebox III, do not let go of the Reset button until you
    see this light sequence:
    External light on Triangle: Blinks
    Trusted => Optional traffic (Activity): Flashing lights
    Sys B: Flickering
    Armed: Steady
    2 Connect a crossover cable to the management station and
    into the Firebox trusted interface (labeled “1” on the
    Firebox X).
    3 Open a DOS prompt, and ping the Firebox with You should get a reply.
    4 In Policy Manager, select File => Open => Configuration
    File. Select the configuration file you want to load onto the
    Firebox and load it into Policy Manager.
    5 In Policy Manager, select File => Save => To Firebox. When
    you are asked for the IP address of the Firebox, use with wg as the passphrase.
    6 When the Firebox Flash Disk dialog box appears, click the
    button marked Save Configuration File and New Flash
    7 After the file has been restored on the Firebox, you will have
    to reassign the IP address of your management station such
    that it is on the same network as the trusted interface from
    Method 3: Using the Reset Button
    User Guide 355
    configuration file that you just used. This will enable you to
    reconnect to the Firebox.
    After the configuration has been uploaded and the Firebox has
    been rebooted, the Firebox X LCD panel displays this:
    Firebox X<model number>
    SysA - Armed
    On a Firebox III, the light sequence should look like this:
    Armed light: steady
    Sys A light: steady
    LVL 77

    Expert Comment

    by:Rob Williams
    Thanks focusen, both for the points and posting your findings. I am sure it will be a great benefit for others in the future, especially where it is more elaborate than most others.

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