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Streaming video

My computer (HP Pavilion 754n, Windows XP professional) suddenly refused to play streaming video. These are simple video clips off cnn.com and mlb.com that I'm trying to play. It says "connecting" then it sits for a minute or so and says "ready." Nothing happens.

I'm using DSL with an Linksys router. I know it's not the modem or the router because my Dell laptop plugged into the same equipment plays streaming video just fine.

Do you have any idea what might be causing my problem?
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KnowlesBill
Asked:
KnowlesBill
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1 Solution
 
Irwin SantosComputer Integration SpecialistCommented:
Record your settings in your router.. RESET.. enter your router settings back in.

restart your computer.. post your results.
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Irwin SantosComputer Integration SpecialistCommented:
also, it could have been a recent Windows update.
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SheharyaarSaahilCommented:
try deleting temporary internet files and reset IE options?
have you tried playing the files using another borwser?
can another user on the same system play the files fine?
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KnowlesBillAuthor Commented:
For irwinpks... router? My Linksys router? Settings? The router works fine; it communicates with a laptop, a wireless card on my wife's computer upstairs, and it connects my TiVo daily to the TiVo server.
So I'm not sure what you mean?

Whatever windows updates I've received should parallel those on my laptop which streams video fine.


For SheharyaarSaahil:
I deleted temp internet files and reset IE options.
I also run Firefox and that does not play video either?
I am the only user on my system.
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SheharyaarSaahilCommented:
>> I am the only user on my system.

can you create a new one and try there?
i wanna make sure that the problem lies with IE or internet settings and NOT with the user account.
coz if its specific to your user only, that means everything is working ok, we just need to get some registries out of the new user account.
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KnowlesBillAuthor Commented:
Attention SheharyaarSaahil:

I created a test user and you are correct. The video played both in IE and Mozilla. Before that I ran a registry cleaner which cleaned up 500-plus registry problems.
However, when I switched back to me as the user the video would not play. It appears that it's a javascript problem. At mlb.com in each browser I got a bottom line which reads: javascript:void(playMedia2( and then there is a long ID of the video I'm trying to play.

However, also in each browser trying to play a video from cnn.com, I got this:
javascript:cnnVideo('play',' trailed by the video id. The video screen comes up within the CNN site but it just sits there. It shows the title of the video but the green play button never lights.

I went into Java in the Control Panel and rooted around but I couldn't find anything that would shut off the video.

Any ideas?

Thank you:     KnowlesBill
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SheharyaarSaahilCommented:
If new user is working then we can try one thing before transfering to the new user,

Restart and login with the new user account which is working fine,
Goto Start>Run>regedit and open this location,
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
Right click the Internet Settings folder and click Export
save the reg file in a New Folder on C: drive
now close regedit and logoff from this new user
Login with the old user now which is having the problem
open regedit, and navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
Hightligh Internet Settings folder and hit Delete
now close regedit, and open the new folder from C: drive
double click on the registry file which you saved from the new user
say yes to merge the information and now restart
login with the old user again and now open IE to check if same issue still ??


CUATION: Be Extremely Careful while working with registries, as a single mistak can cause big problems!
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KnowlesBillAuthor Commented:
I tried it this way and it didn't work. Same problem. I followed instructions carefully. It is funny on the javascript bottom line that on CNN videos javascript tells it to play but on mlb.com videos it says "void." -- as I explained in previous post. But nothing plans on either CNN or mlb.com

I hope I don't have to migrate everything to the new user because I've got about 25 programs running that I simply don't have time to reinstall with all service updates etc.

I hope you have another idea. I think the problem is somehow being forced by the javascript. I noticed when it was trying to connect to CNN that the connection line came up for a split-second then went away. On the taskbar, the double-computer icon that lights up during a connection or a download came on, went off, came on again, and went off again. Or, could it be a firewall that is mis-set, or an internet privacy setting in either IE or Mozilla? (The same problem occurs in both browsers.)

Something somewhere is blocking my computer under the original user from connecting to video streams. I've never seen this happen. I use three or four different computers almost daily and all stream video fine, except this one on its original user.
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Irwin SantosComputer Integration SpecialistCommented:
Recent windows update
http://support.microsoft.com/kb/918165

Copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
click START, type RUN <enter>

=copy below here=
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=copy above here=
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KnowlesBillAuthor Commented:
Still doesn't work. That string was already in the registry because the command prompt window asked if I wanted to overwrite it.

I read the security update but see nothing on my computer that would cause any problems. I've had an HP Scanner attached to the system forever but it's off and unpowered when trying to play streaming video. Remember also, the stream works with the alternate user, not the original user, in Windows XP.

Hope someone has further ideas.
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Irwin SantosComputer Integration SpecialistCommented:
download and reinstall
http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

get the latest codec
http://www.microsoft.com/windows/windowsmedia/mp10/codecs.aspx

get the latest directx
http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en

do a Windows Update and ONLY INSTALL any Windows Media Player or Directx updates..nothing else
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KnowlesBillAuthor Commented:
I downloaded a new Windows Media 10...it appears to be the same file as one I installed in January. Same exact size at least. I couldn't find any new codecs beyond Service Pack 2 at the site linked above. I am running Service Pack 2 and have since it came out. I downloaded latest files from Direct X.

The problem remains the same. Please understand I can play video in Windows Media Player, Divx, Real, etc. I just cannot play video streamed on websites like cnn.com and mlb.com. The problem is the same in IE and Firefox. And it is just for the one, original user on my computer, me. I set up a Test user and was able to play OK.

Could this be a firewall problem?

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Irwin SantosComputer Integration SpecialistCommented:
Not a firewall problem....seems like we have to flush some files.

Go into IE - TOOLS - INTERNET OPTIONS, delete the temporary files.  try again
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KnowlesBillAuthor Commented:
I have repeatedly removed temporary files since I noticed the problem two or three months ago.

The problem remains.

Sorry I took so long to respond; in the middle of a huge work project.


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Irwin SantosComputer Integration SpecialistCommented:
OK.. how about this...

create another user account.. are you able to stream the video then?
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KnowlesBillAuthor Commented:
Yes I did...if you note the whole thread. It allows streaming video. I just don't have time or desire to migrate everything to the new account. It would take me a week or more.

How can video stream on one account and not the other, on the same computer?
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Irwin SantosComputer Integration SpecialistCommented:
"How can video stream on one account and not the other, on the same computer?"

corrupt user settings
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KnowlesBillAuthor Commented:
So how do I fix it? What user settlings can prevent streaming video?

Symantec virus protection shows no problems. I've cleaned the registry. Where can the problem be?

The thought just struck me that my C-drive is pretty tight because I have my 80 gig hard drive partitioned into several other logical drives. I haven't repartioned recently to give it more room. Does stream video cache stuff on the C-drive that I'm not aware of?
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Irwin SantosComputer Integration SpecialistCommented:
well.. one think we haven't tried was to test your hardrive and repair bad sectors tha "may" have your data

chkdsk /r

it may take a few hours to run.
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KnowlesBillAuthor Commented:
chkdsk /r won't run with windows running apparently.

can this be run from setup before windows starts? just not sure how to do it.
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Irwin SantosComputer Integration SpecialistCommented:
issue the command at the CMD prompt

START-RUN- type in "chkdsk /r" (no quotes) press enter. it will tell you that you can run it, but will upon restart of your computer.
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Prof007Commented:
See if norton has "Script Blocking" enabled.  
 try running in safe mode with networking. (cant remember if media will play in safe moed but its worth a try).

have you uninstalled and reinstalled java?
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Prof007Commented:
Update:  i had a customer who had a similar issue....
He could play the video just fine on another user account just not his.
 he didn't get any errors from Java script but nothing would play on MLB.com.  after uninstalling the Google toolbar and Yahoo toolbar his account worked fine (think it was the google bar).
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KnowlesBillAuthor Commented:
Thanks to all who have suggested fixes. I will try them all late next week...I am a college professor in the middle of finals week. Meantime, further ideas are appreciated.
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Irwin SantosComputer Integration SpecialistCommented:
@KnowlesBill..Hi, I just got back from vacation...ok
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NerdxCommented:
Dear KnowlesBill,

I know that this question hasn't been touched for a while - so I may aswell freshen it up with a possible solution (most likely not to work), and some information that may put this question to the drain...

I also get this message 'Ready' just sitting there when I try to play some video files. You may notice that sometimes they work and sometimes they don't. I went into Windows Media Player (v10) Tools -> Options. Go into 'File Types' tab and clicked 'Select All' -> Apply then OK.

Now, I know that you may still be finding this problem occuring - because I know I still do from time to time - BUT you will also notice that it happens less than often.

It also has something to do with the websites not letting people access the videos - some weird information I picked up around Internet. This is why it works sometimes and doesn't work sometimes - so basically, there isn't much of a fix to this so you will just have to deal with it (just like I, and probably thousands of other people, do).

Hope this helps - GL

# Nerd
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NerdxCommented:
Oh, and by the way, I forgot to mention that there are some .dll files that you may need to register - if they are not already:

1. Start -> Run -> Enter the following (one after another):
-------------------------------------------------------------------
2. regsvr32 msdxm.ocx then OK.
3. regsvr32 dxmasf.dll then OK.
4. regsvr32 wmp.dll then OK.
5. regsvr32 wmpdxm.dll then OK.
-------------------------------------------------------------------

Try this, and the above post, and post back if it works or not.

Hope this helps - GL

# Nerd
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KnowlesBillAuthor Commented:
I have tried everything that has been suggested and the promblem remains. In discussing this with a couple of computer-savvy friends over the past month, I mentioned that about the time the streaming problem developed I had installed DivX. One was sure that DivX could not be the problem. A second experienced computer person, just last week, suggested that the DivX codec(s) might be the problem. Does anybody have a view about that? I could uninstall and reinstall but would like to wait until somebody suggests that might be the cause.

I tried both browsers after attempting the latest suggested fixes. The problem persists in both IE and Firefox. When I booted IE I was directed to a Windows Update where I chose to install some "optional" software updates including Windows Media Connect 2.0 and an update for WMDRM-enabled media players. I have no idea what those do or how they might affect how XP Pro runs on my machine, but the problem, as I say, still persists.

I repeat, it isn't the modem or the router. I'm watching a streaming baseball game from mlb.com on my Dell laptop, via the same modem/router that is connected to the HP Pavilion 754n that continues to give me the problem.
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KnowlesBillAuthor Commented:
I fixed it. I uninstalled DivX and the Google toolbar, then re-downloaded and reinstalled DivX without the Google toolbar and it works fine. So Prof007 (presumably a fellow college professor) got it right. And the problem is now solved. Streaming video now plays from cnn.com and mlb.com in both IE and Firefox.
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Prof007Commented:
awesome!

no, not a real professer.  i just got the name partly due to knowledge. :)
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