New build results in fully qualifed DNS name being added to the printer name

Hi,

We have a new build of windows xp being rolled out and it is causing us a major printing issue!

When we add a printer via the control panel in the old build it would give us:

GBSQP204-HPLJ8001 on GBSQLF01

we now get

GBSQP204-HPLJ8001 on GBSQLF01.sq.gb.remgen.com

We have an app. that requires the users to add there default printer and as this printer name is too long, it causes the app. to crash.

Is there any way of removing the .sq.gb.remgen.com?

I've gone into regedit and found the name of the printer e.g. GBSQP204-HPLJ8001 but dont know where or when the
on GBSQLF01.sq.gb.remgen.com is added

any ideas?

Joe
joehodgeAsked:
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Irwin SantosComputer Integration SpecialistCommented:
instead of typing in the FQDN...use the IP address.

delete the printer from PRINTERS & FAXES

and add it back in, but specify IP address.
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joehodgeAuthor Commented:
Hi,

At no point do we type the FQDN, we search the printers name and it will appear as GBSQP204-HPLJ8001 and then somewhere along the line it will add the on GBSQLF01.sq.gb.remgen.com

thanks

Joe
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joehodgeAuthor Commented:
we think it is something on the server side and not the clients machine if that helps, the servers are 2003

is this question in the wrong area?
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Irwin SantosComputer Integration SpecialistCommented:
OK...how about NOT do that...

Go into the HP printer settings and create a static IP address that fits in your network schema and NOT part of the DHCP scope.  Make sure you put the subnet and gateway IP.

When you add the printer, create a STANDARD TCIP/IP port on the workstation, then select the HP printer that you have and install the necessary drivers.
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joehodgeAuthor Commented:
Hi,

This is exactly how we have created the printers so we really need to understand what stage this

on GBSQLF01.sq.gb.remgen.com

is added

thanks

Joe
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Irwin SantosComputer Integration SpecialistCommented:
You're having XP autodetect the printer on the network?
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joehodgeAuthor Commented:
Hi,

Yes, we were trying to add the printer through the Find a Printer in the directory option. We have manually added the printer and it works!

thanks
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Irwin SantosComputer Integration SpecialistCommented:
to clarify.. you followed my recipe and now it works?
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joehodgeAuthor Commented:
we actually pipped you to the post but I will happily give you the points as I could tell you were about to solve the problem..
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joehodgeAuthor Commented:
However,

it is not really a fix, more of a fudge so if you have any ideas on how to rectify this on the server that would be great!
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Irwin SantosComputer Integration SpecialistCommented:
cool.. thank you!!!

Aloha from Hawaii!!

Irwin
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Irwin SantosComputer Integration SpecialistCommented:
ok. more info needed...

what server OS?
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joehodgeAuthor Commented:
windows 2003
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Irwin SantosComputer Integration SpecialistCommented:
Since the users are logging into W2k3.you can issue a login script (login.bat) file to include the new printer.  You do however need to  have the printer driver installed on each station.

add the printer to the server as I prescribed above,

then share the printer connection, call the share HPLASERJ

Then create a login.bat if you don't have one already and add

net use LPT1: \\SERVERNAME\hplaserj
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Irwin SantosComputer Integration SpecialistCommented:
how many workstations?
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