Sent items limit surpassed

I have a client using Outlook Express 6.  They have exceeded the 2gb limit for the sent items folder.

I have deleted 2 years worth of sent emails but the "sent items.dbx" file remains the same size 2gb.  Is there a way to repair this?

The original problem was that email was being sent out but it remained in the outbox because the sent items box was full.  Now even after cleaning up the sent items box, the file size remains the same and the original problem remains.

Thanks
yellerAsked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
war1Connect With a Mentor Commented:
yeller,

There is no limit to Send Item (or any) folder in Outlook Express. But it may be corrupt, so you have to delete the folder and let OE recreate it.

Move the Sent Items emails to another folder.  Close OE.  Do a search for and delete the Sent Item.dbx file.  Sent Item.dbx file is located in C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook Express folder.  It is hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
0
 
war1Commented:
Greetings, yeller !

If you are really using Outlook Express 6 and not Microsoft Outlook, there is no 2 GB limit.  But it is always better to work with smaller files.

To reduce the size of Send Item folder, highlight it and compact the folder. Go to File > Compact.

Best wishes!
0
 
yellerAuthor Commented:
Outlook Look Express 6: version confirmed

Why do you think it will NOT allow anymore sent emails to be added to this folder (sent itmes)?  Also the email I send remains in the Outbox even though the recipient has received it.

As soon as I turn off "save a copy of message to sent items" I do not get any email stuck in the outbox.

Are you 100% sure abou the "no limit"?
0
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

 
war1Commented:
yeller,

Open up OE after the dbx file deletion, and OE will recreate a good OE folder.
0
 
yellerAuthor Commented:
thanks war1

I was hoping that the dbx file was not corrupt but I guess it was.
I've just renamed the "sent items.dbx" file.  OE recreated it and it now works.

Thanks again,

Yeller
0
 
war1Commented:
You are welcome, Yeller!
0
All Courses

From novice to tech pro — start learning today.