Outlook 2003 and 2000 SR-1 both installed, causing problems

Posted on 2006-04-19
Last Modified: 2009-12-16
Hi everyone,
I just took a job at a new company so I'm still learning why everything is happening, but I've noticed that whoever upgraded this peron's computer didn't do a good job. Basically, outlook 2000 SR-1 was installed and an attempt was made to install outlook 2003. And that works, fully and completely. So good job on that or somethin....but whenever outlook 2003 is opened, outlook 2000 SR-1 tries to install itself. I've tried to go to the control panel -> add/remove programs and remove outlook 2000 SR-1, and it goes through completely and then when the list should update and show it not there anymore, it does just the opposite. Outlook 2000 SR-1 remains.
I click on change instead and then go to remove outlook but the same thing happens, it goes through fully, but still remains on the list. Then if you try to bring up 2003 again, it comes up trying to install again. Even if you try to uninstall and reboot and come back it still comes up.

The machine - as far as I know...
is a Dell Dimension 4100 P3. It has windows 2000 pro.

I've heard that there are some issues with dells and upgrading but i dont know where to go to fix this problem
any help would be very much appreciated
Question by:ciphron
    LVL 97

    Accepted Solution

    Greetings, ciphron !

    You cannot run both Outook 2000 and 2003 at same on same machine.  They will conflict.  Uninstall Outlook 2000 and Outlook 2003.  Use Windows Installer cleanup utility to remove the remaining bits.

    Then install Outlook 2003. Do you have rest of Office 2003 installed or an earlier version?

    Best wishes!
    LVL 1

    Author Comment

    Thank you so much. I was hoping there was one such a utility. It worked right away and we are good now, thanks a bunch
    LVL 97

    Expert Comment

    You are welcome, ciphron!

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